Dyson Customer Service Representative
hace 4 semanas
We are seeking a highly skilled and customer-focused individual to join our Dyson customer care team as a Customer Service Agent. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their satisfaction and loyalty to the Dyson brand.
Key Responsibilities- Handle inbound calls from existing and potential Dyson customers, assisting with enquiries and resolving issues related to their orders or devices.
- Utilize leading-edge diagnostic tools and Excel to guide clients in solving issues with their machines.
- In some cases, arrange for a technician visit or send additional/spare parts directly to the clients.
- Identify opportunities to promote new and exciting Dyson products to clients, as well as existing products (cross-selling and up-selling).
- Act as a Dyson Ambassador by educating customers on Dyson Technology, demonstrating a thorough understanding of Dyson's products and brand values.
- Fluent written and spoken Danish.
- Good level of English to communicate with our international team.
- Eligibility to work in Spain.
- Excellent customer service skills, with the ability to provide a high-quality experience across various channels.
- Good computer skills and experience with MS Office.
- Solution-oriented approach to provide the best outcome for the customer.
- Well-organized and able to prioritize workload, with the ability to work under pressure.
- Fully paid training to prepare you for your role.
- 24 days of holidays per year on a full-time basis.
- Employee Assistance Program, providing free, confidential, and impartial guidance and support.
- Employee Benefits Club, offering a wide range of exclusive perks and rewards.
- Ongoing training and development opportunities to cultivate a new and exciting career in a high-growth environment.
Barcelona, Spain
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