Senior IT Technical Specialist
hace 1 semana
At Innovate Skillsource, we are seeking a highly skilled Senior IT Technical Specialist to join our team in Gorey, Co. Wexford.
About the RoleThis is an exciting opportunity to contribute to a team where innovation and client satisfaction are paramount.
The successful candidate will play a key role in resolving advanced client issues across a diverse range of technologies, mentoring junior team members, and ensuring client satisfaction through excellent problem-solving and service delivery.
This role involves supporting critical IT operations and includes tasks like system health checks, project work, and maintaining essential client documentation using ConnectWise.
Key Responsibilities- Advanced Support & Escalation: Address and resolve issues escalated from L1 and L2 engineers, particularly those involving complex environments or integrations.
- Client Relationships: Maintain positive client relationships by ensuring timely and effective communication, managing expectations, and delivering quality service.
- Scheduled & Overflow Support: Work efficiently on scheduled calls and provide overflow support during high-demand periods.
- System Health & Documentation: Perform remote system health checks, new site surveys, and ensure accurate documentation in ConnectWise.
- Mentorship: Provide guidance to junior team members, fostering growth and knowledge-sharing within the team.
We are looking for a talented individual with the following skills and qualifications:
- Core Competencies: Proficiency in Active Directory, Azure AD Integration, MS Intune, MS 365 server migrations, and ConnectWise PSA.
- Server & Virtualization: Strong technical expertise with server hardware, Microsoft Server operating systems, and virtualization platforms (Hyper-V preferred).
- Certifications: MCSA and CCNA are highly advantageous.
- Microsoft Ecosystem: In-depth knowledge of Microsoft operating systems (desktop and server) and related applications (Exchange, RDS, SQL, AD, SCCM) Office 365 Migrations: Demonstrated expertise in Office 365 migrations is essential.
The estimated salary for this position is around €50,000 - €70,000 per annum, depending on experience.
We offer a competitive benefits package, including access to ongoing training and development opportunities.
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