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Multilingual Customer Service Representative
hace 2 meses
About The Cigna Group
The Cigna Group is a leading provider of group healthcare and wellbeing programmes for employees of multinational organisations. We are seeking a highly skilled and multilingual Customer Service Representative to join our team.
Key Responsibilities
- Provide exceptional customer service to clients from across the globe, ensuring a positive experience and resolving any queries or issues in a timely and professional manner.
- Collaborate with medical consultants to handle medical issues and provide support to customers.
- Translate documents and communicate with customers in their preferred language.
- Document all interactions concisely and completely, following internal procedures and guidelines.
- Identify and resolve customer complaints, analyzing root causes and forwarding them to the correct department for improvement.
Requirements
- Advance or bilingual knowledge of English (C1/C2 level) is a must.
- Advance knowledge of one or more of the following languages: Italian, German, Dutch, or French (C1 level).
- Familiarity with CRM systems and practices is a plus.
- Ability to commit to a 39-hour workweek.
What We Offer
As a Customer Service Representative at The Cigna Group, you will have the opportunity to work with a dynamic team, develop your skills, and contribute to the success of our organisation.
