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Multilingual Customer Service Representative
hace 2 meses
We are seeking a highly skilled and multilingual customer service representative to join our team at The Cigna Group. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients and customers, ensuring their needs are met and exceeded.
Key Responsibilities- Coordinate and ensure follow-ups of assigned contracts
- Handle medical issues in collaboration with our medical consultants
- Translate documents as needed, utilizing your language skills
- Work closely with the client manager to prepare presentations and analyses of cases
- Provide necessary information to clients, insurers, and internal teams
- Contribute to maintaining a cooperative and friendly working environment
- Bachelor's degree in Translation and Interpreting or Foreign Languages
- Advanced or bilingual knowledge of English (C1/C2)
- Advanced knowledge of one or more languages: French, German, or Russian (C1 Level)
- Familiarity with CRM systems and practices
- Excellent communication and decision-making skills
- Ability to work accurately and efficiently
- Team player with a discreet and confidential approach
- Hybrid working arrangement: 2 days/week at the office, 3 days/week at home
- Training and development opportunities
- IT kit and home working resources
- Private medical and dental insurance, life assurance, and educational development program
- 24 days holiday per year + birthday off
- Flexible dress code
Cigna Healthcare is an advocate for better health through every stage of life. We guide our customers through the healthcare system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.
