Multilingual Customer Service Representative

hace 4 semanas


Madrid, Madrid, España The Cigna Group A tiempo completo
About the Role

We are seeking a highly skilled and multilingual customer service representative to join our team at The Cigna Group. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers from around the world.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and chat.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Collaborate with internal teams to ensure seamless customer experience.
  • Stay up-to-date with product knowledge and industry trends to provide informed solutions.
  • Utilize language skills to communicate with customers in their native language.
Requirements
  • Advanced or bilingual knowledge of English (C1/C2 level).
  • Advanced knowledge of one or more of the following languages: Italian, German, Dutch, or French (C1 level).
  • Familiarity with CRM systems and practices a plus.
What We Offer
  • Hybrid working arrangement - 2 days per week at the office and 3 days per week at home.
  • Training and development opportunities to enhance your skills and knowledge.
  • Competitive salary and benefits package.
  • Opportunity to work with a global company and interact with customers from diverse backgrounds.
Why Join Us?

The Cigna Group is a leading provider of health insurance and wellness programs. We value our employees and strive to create a positive and inclusive work environment. If you are passionate about delivering exceptional customer service and have a strong desire to learn and grow, we encourage you to apply for this exciting opportunity.



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