Dutch Speaking Fintech Customer Service Representative

hace 4 días


Madrid, Madrid, España David Kennedy Recruitment A tiempo completo

Company Overview:

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David Kennedy Recruitment is proud to partner with a leading Outsourcing/BPO company that is at the forefront of innovation in the Fintech industry. This dynamic organization is seeking a highly skilled and customer-focused Dutch-speaking professional to join their team as a Customer Experience Specialist. Located in Valencia, Spain, this full-time position offers an excellent opportunity for career growth and development.

The successful candidate will be offered a competitive base salary commensurate with experience, skills, and performance.

As a Customer Experience Specialist, you will be responsible for delivering exceptional customer service through various communication channels, including phone, email, chat, and social media. Your primary goal will be to showcase extraordinary communication skills, provide personalized solutions, and ensure customer satisfaction. You will work closely with internal teams to identify and address customer needs, escalate issues when necessary, and thrive in a fast-paced environment focused on key performance indicators (KPIs) such as customer satisfaction, quality, and productivity.

To excel in this role, you will need to possess:

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  • Excellent Dutch language skills (C2 level)">
  • Strong English language skills (C1 level)">
  • A smart and enthusiastic approach to problem-solving">
  • Calm and empathetic communication skills, especially when dealing with challenging customers">
  • A target-driven mindset with a focus on exceeding expectations">

This exciting opportunity comes with a range of benefits, including:

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  • An excellent remuneration package based on experience, skills, and performance">
  • A shift schedule between 9:00 AM and 11:00 PM, with preference for late-night shifts (14:00 - 23:00)">
  • A full-time contract of 39 hours per week">
  • Fully on-site work arrangements (no remote work possibilities)">
  • Being part of a dynamic and international team (25+ nationalities)">
  • A comprehensive benefit program featuring free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and team events">
  • A high-performance culture to support career growth and development within the organization">
  • Support with Spanish administration">

Davey Kennedy Recruitment is dedicated to connecting talented professionals with top employers across the region. Our commitment to excellence and customer-centric approach has earned us a reputation as a trusted recruitment partner.



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