Groups/ Meetings Coordinator
hace 1 semana
Company Overview: Hilton Diagonal Mar is a leading hospitality company that offers a unique blend of business and leisure experiences. Our hotel is a popular destination for large and small business events, conferences, and meetings.
Job Summary: We are seeking a highly skilled Groups, Meetings & Events Sales Manager to join our team. As a key member of our sales team, you will be responsible for planning and executing large-scale events, conferences, and meetings for our clients.
Key Responsibilities:
- Event Planning: Plan and coordinate high-profile events for up to 1000 attendees, ensuring seamless execution and exceptional customer service.
- Room Allotment: Manage room allotment for in-house events and large convention blocks, maximizing hotel revenue and customer satisfaction.
- Facilities and Services: Have in-depth knowledge of our hotel's facilities, products, and services, and be able to communicate these effectively to clients.
- Commercial Strategy: Support the Commercial Director and Sales team in maximizing hotel revenue through upselling and cross-selling with external partners.
- Team Leadership: Lead by example, providing guidance and support to junior team members and trainees, and contributing to their professional development.
- Customer Satisfaction: Ensure customer satisfaction through timely collection of information, adherence to hotel policies and procedures, and conducting hotel site inspections and exit interviews.
- Data Collection and Reporting: Support data collection and reporting as required, providing valuable insights to inform business decisions.
- Sales and Marketing Activities: Participate in sales and marketing activities, such as call days and sales blitz, to drive business growth and revenue.
Requirements: To be successful in this role, you will need to possess the following skills and qualities:
- Customer Service: Deliver a high level of customer service under time pressure, demonstrating a positive attitude and commercial focus.
- Negotiation and Communication: Be comfortable during negotiations and tough conversations with clients or colleagues, possessing good time management and communication skills.
- Experience: Have at least two years of experience in Groups, Meetings & Events in a hotel or similar environment.
- Technical Skills: Knowledge of hotel management systems, such as Hilton PMS, is an advantage.
- Language Skills: Fluency in English is essential, with Spanish and other languages being an advantage.
We are looking for: Strong individuals who are eager to grow and bring their personality to our team. While skills can always be trained, we value candidates who possess a positive attitude, commercial focus, and a passion for delivering exceptional customer service.
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