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About Radisson Hotel Group
Radisson Hotel Group is one of the world's largest hotel groups, with ten distinctive hotel brands and over 1,160 hotels in operation and under development in more than 95 countries.
Our company's overarching brand promise is Every Moment Matters, with a signature Yes I Can service ethos.
At the heart of our business success and future are our people, who are true Moment Makers. Together, we bring the culture, spirit, environment, and opportunities that empower you to be your best, every day, everywhere, every time.
We are now seeking a Cluster Group Meetings and Events Trainee to join our dynamic team at Radisson Hotel Group.
About the Role
You will be a sales-driven, passionate, and team-oriented individual who thrives in a fast-paced environment. As a Cluster Group Meetings and Events Trainee, you will be responsible for:
- Ensuring all enquiries are answered to Radisson Hotel Group standards within the agreed time frame, delivering exceptional client and guest experiences.
- Completing the agreed enquiry process through to signed contract stage, utilizing Radisson Hotel Group tools to maximize conversion and sales opportunities.
- Participating in the conversion of inbound and outbound enquiries across all platforms, contributing to a sales-hungry culture within the team to capture all available opportunities for Radisson Hotel Group.
- Proactively seeking new opportunities and cross-selling at all times.
- Collaborating with colleagues to maximize client and guest satisfaction, delivering a positive and responsive approach to enquiries and problem resolution.
- Developing and building own skills, knowledge, and experience within the meetings and events department, aligning with the culture of growth, development, and performance expected by the company.
Qualities We Are Looking For
We are seeking a candidate with:
- Proven experience in meetings and events.
- Ability to adapt to changing service environments.
- Strong relationships with existing clients and accounts.
- Creativity to produce a proactive sales culture environment.
- Proactive approach with a hands-on attitude.
- Passion for the hospitality industry.
- Ability to manage work ensuring that tasks assigned are delivered.
- Fluency in English and/or French and Spanish.
