Senior Customer Service Manager for French Market Operations

hace 1 mes


Barcelona, Barcelona, España Affinity A tiempo completo

At Affinity Petcare, we are dedicated to nourishing healthy bonds between dogs, cats and people. We are proud of our innovative brands and strive to make the world a better place.

About the Role

We are seeking an experienced Senior Customer Service Manager to lead our French Market operations. This is a hybrid working role with flexible hours and opportunities for professional development through our affinity University platform.

Key Responsibilities
  • Provide comprehensive management of orders, billing, collections, and off-invoice promotions for the French Market.
  • Define and monitor sales and Order to Cash KPIs, proposing and executing improvement actions to ensure customer satisfaction.
  • Ensure exceptional service in all contact channels by implementing continuous improvements in service processes.
  • Implement CRM actions, proactively call customers to identify opportunities, increase revenue, acquire new clients, and retain the existing portfolio.
  • Work closely with sales, sales development, and logistics departments to improve operational efficiency and resolve issues promptly.
Requirements
  • Bachelor's degree in Business Management, Economics, or similar.
  • Previous experience managing full Order to Cash cycle and doing active sales.
  • At least 2 years managing an active sales call center and order to cash management.
  • Desirable experience introducing operations in SAP and CRM.
  • Excellent communication and leadership skills, with the ability to motivate and develop teams.
  • Analytical skills with a proactive approach to problem-solving.
  • Flexibility and adaptability to change and new ways of working.
  • Fluent in French.
What We Offer
  • A competitive salary: €55,000 per annum (depending on experience)
  • Hybrid working model
  • Flexible working hours
  • Ticket Restaurants
  • Fully equipped Gym
  • Breakfast and fresh fruit
  • Affinity University platform: Professional development opportunities for employees at different stages of their careers, acknowledging diverse career paths.


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