Senior Customer Service Manager for French Market Operations

hace 5 días


Barcelona, Barcelona, España Affinity A tiempo completo

At Affinity Petcare, we are dedicated to nourishing healthy bonds between dogs, cats and people. We are proud of our innovative brands and strive to make the world a better place.

About the Role

We are seeking an experienced Senior Customer Service Manager to lead our French Market operations. This is a hybrid working role with flexible hours and opportunities for professional development through our affinity University platform.

Key Responsibilities
  • Provide comprehensive management of orders, billing, collections, and off-invoice promotions for the French Market.
  • Define and monitor sales and Order to Cash KPIs, proposing and executing improvement actions to ensure customer satisfaction.
  • Ensure exceptional service in all contact channels by implementing continuous improvements in service processes.
  • Implement CRM actions, proactively call customers to identify opportunities, increase revenue, acquire new clients, and retain the existing portfolio.
  • Work closely with sales, sales development, and logistics departments to improve operational efficiency and resolve issues promptly.
Requirements
  • Bachelor's degree in Business Management, Economics, or similar.
  • Previous experience managing full Order to Cash cycle and doing active sales.
  • At least 2 years managing an active sales call center and order to cash management.
  • Desirable experience introducing operations in SAP and CRM.
  • Excellent communication and leadership skills, with the ability to motivate and develop teams.
  • Analytical skills with a proactive approach to problem-solving.
  • Flexibility and adaptability to change and new ways of working.
  • Fluent in French.
What We Offer
  • A competitive salary: €55,000 per annum (depending on experience)
  • Hybrid working model
  • Flexible working hours
  • Ticket Restaurants
  • Fully equipped Gym
  • Breakfast and fresh fruit
  • Affinity University platform: Professional development opportunities for employees at different stages of their careers, acknowledging diverse career paths.


  • Barcelona, Barcelona, España Affinity A tiempo completo

    We are seeking a Customer Service Supervisor for our French Market in the Natural Specialty Business Unit.Your roleWe are looking for a Customer Service Coordinator who will report to the Customer Service Manager, with experience in the full process of Order to Cash and be responsible for managing a two-person team dedicated to active sales and ensuring...


  • Barcelona, Barcelona, España Affinity A tiempo completo

    Role OverviewWe are seeking a highly skilled Senior French Market Sales and Customer Service Manager to join our team in L'Hospitalet de Llobregat. This is an exciting opportunity to lead a two-person team dedicated to driving sales growth and delivering exceptional customer service in the Order to Cash processes.


  • Barcelona, Barcelona, España Affinity A tiempo completo

    Job SummaryWe are seeking an experienced Customer Service Coordinator to join our team in the French Market. This role will involve managing orders, billing, collections, and off-invoice promotions, as well as defining and monitoring sales and Order to Cash KPIs.


  • Barcelona, Barcelona, España Amenitiz A tiempo completo

    Customer Service Representative for French MarketYour mission is to be part of an amazing team of people, working closely with your team leader, and delivering the best service possible to hoteliers and property owners. As a Customer Service Representative for French Market, you will have a direct impact on our customer satisfaction, product adoption, and...


  • Barcelona, Barcelona, España Affinity A tiempo completo

    We are seeking an exceptional Senior Order to Cash Operations Manager to join our French Market team. Located in the heart of LHospitalet de Llobregat, this role will play a vital part in the success of our Natural Specialty Business Unit (NSBU).The successful candidate will be responsible for overseeing the full Order to Cash cycle, ensuring seamless...

  • Senior Operations Manager

    hace 4 semanas


    Barcelona, Barcelona, España United Parcel Service A tiempo completo

    Job Title: Senior Operations ManagerWe are seeking a highly skilled Senior Operations Manager to join our team at United Parcel Service. As a Senior Operations Manager, you will be responsible for managing personnel, training and formation of the team, and identifying and developing potential talents for the company.Key Responsibilities:Management of...


  • Barcelona, Barcelona, España Alpega Group A tiempo completo

    The Alpega Group is a leading software company that offers modular solutions to manage transportation end-to-end and enable our customers to achieve greener transportation processes.We are looking for a Customer Success Representative for the French Market to join our sales organization.As a Customer Success Representative, you will be responsible for...


  • Barcelona, Barcelona, España Talent Search People A tiempo completo

    Customer Service Opportunity for the Dutch MarketYou are a good match if you have a native level of Dutch and French, and can speak English fluently.Key Responsibilities:You will provide customer service to clients in the Dutch market.You will be comfortable communicating through phone calls and be patient and respectful.Requirements:You have a native level...


  • Barcelona, Barcelona, España Beckman Coulter Diagnostics A tiempo completo

    Job Title: Customer Service Manager for Field OperationsAbout the Role: We are seeking a highly skilled Customer Service Manager for Field Operations to oversee and inspire a workforce with direct service teams in Spain.Key Responsibilities:Lead a team of Customer Service Engineers and supervise service, repair, and/or installation of products or solutions...


  • Barcelona, Barcelona, España Talent Search People A tiempo completo

    Customer Service OpportunityWe are seeking a customer-oriented individual to join our team as a Customer Service Representative for the Dutch Market.Key Responsibilities:Provide exceptional customer service to clients in the Dutch Market.Communicate effectively with customers through phone calls and other channels.Resolve customer complaints and issues in a...


  • Barcelona, Barcelona, España teleperformance-es-french A tiempo completo

    Job Title: Customer Service Representative with French Language SkillsJob Summary: We are looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative with French language skills.Responsibilities:Engage with customers in a professional and courteous manner, providing timely and effective resolutions to...


  • Barcelona, Barcelona, España Babel Profiles S.L A tiempo completo

    Job DescriptionWe are seeking an experienced Operations Specialist to join our team at Babel Profiles S.L. in Barcelona.The successful candidate will have a strong background in operations and project management, with the ability to work effectively in a fast-paced environment.Key Responsibilities:Taking ownership of operational activities and projects...


  • Barcelona, Barcelona, España Babel Profiles S.L A tiempo completo

    Are you an experienced logistics professional looking for a new challenge? We've got an exciting opportunity waiting for you.Babel Profiles S.L, a boutique recruitment agency based in Barcelona, is seeking a Senior Logistics Operations Manager to join their team. This role offers a competitive salary and benefits package, as well as the opportunity to work...


  • Barcelona, Barcelona, España United Parcel Service A tiempo completo

    Job Description:We are seeking a highly skilled and experienced Senior Operations Manager to lead our team in Barcelona. As a key member of our operations team, you will be responsible for managing personnel, training and development, and identifying and developing potential talents for the company.Key Responsibilities:Management of personnel in your...


  • Barcelona, Barcelona, España Teleperformance-Es-French A tiempo completo

    Job Summary: Teleperformance is seeking a Customer Service Representative with French language skills to engage with clients and provide exceptional service.As a Customer Service Representative, you will be responsible for:Engaging with clients in a professional and courteous mannerProviding information and demonstrating products and services as...

  • Experience Director

    hace 5 días


    Barcelona, Barcelona, España Yego A tiempo completo

    About the OpportunityYego, a pioneer in urban mobility, is seeking an experienced professional to lead its customer service operations in France. As a key member of the team, you will be responsible for ensuring exceptional customer experiences through efficient and effective support processes.About the RoleThe ideal candidate will have a strong background...


  • Barcelona, Barcelona, España Empresa Reconocida A tiempo completo

    Customer Support ManagerEmpresa Reconocida seeks a seasoned Customer Support Manager to lead our customer support team. The ideal candidate will have a proven track record of managing customer support operations in a B2B environment, preferably with technical products.Key Responsibilities:Lead and manage the customer support team, including support team and...


  • Barcelona, Barcelona, España Talent Search People - Native Speakers A tiempo completo

    Are you a customer service professional looking for a new challenge? We have an exciting opportunity for a customer service representative with French and English language skills.**Job Description**As a customer service representative, you will be responsible for providing support to the French market. You will be assigned to an international project for a...


  • Barcelona, Barcelona, España Head Hunt International A tiempo completo

    Job Title: French Customer Service RepresentativeJob Summary: We are seeking a highly skilled French-speaking customer service representative to join our team. As a customer service representative, you will be responsible for providing exceptional customer service to our clients in French.Key Responsibilities:Respond to customer inquiries and resolve issues...


  • Barcelona, Barcelona, España Between A tiempo completo

    Technical Support Specialist for French MarketWe are seeking a skilled Technical Support Specialist to join our team in the French market. As a Technical Support Specialist, you will be responsible for resolving technical issues with iPhone, Android, Windows, and MacBook devices.Key Responsibilities:Solve customer technical issues via remote supportHelp...