Senior Customer Service Manager for French Market Operations
hace 1 mes
At Affinity Petcare, we are dedicated to nourishing healthy bonds between dogs, cats and people. We are proud of our innovative brands and strive to make the world a better place.
About the RoleWe are seeking an experienced Senior Customer Service Manager to lead our French Market operations. This is a hybrid working role with flexible hours and opportunities for professional development through our affinity University platform.
Key Responsibilities- Provide comprehensive management of orders, billing, collections, and off-invoice promotions for the French Market.
- Define and monitor sales and Order to Cash KPIs, proposing and executing improvement actions to ensure customer satisfaction.
- Ensure exceptional service in all contact channels by implementing continuous improvements in service processes.
- Implement CRM actions, proactively call customers to identify opportunities, increase revenue, acquire new clients, and retain the existing portfolio.
- Work closely with sales, sales development, and logistics departments to improve operational efficiency and resolve issues promptly.
- Bachelor's degree in Business Management, Economics, or similar.
- Previous experience managing full Order to Cash cycle and doing active sales.
- At least 2 years managing an active sales call center and order to cash management.
- Desirable experience introducing operations in SAP and CRM.
- Excellent communication and leadership skills, with the ability to motivate and develop teams.
- Analytical skills with a proactive approach to problem-solving.
- Flexibility and adaptability to change and new ways of working.
- Fluent in French.
- A competitive salary: €55,000 per annum (depending on experience)
- Hybrid working model
- Flexible working hours
- Ticket Restaurants
- Fully equipped Gym
- Breakfast and fresh fruit
- Affinity University platform: Professional development opportunities for employees at different stages of their careers, acknowledging diverse career paths.
-
Barcelona, Barcelona, España Affinity A tiempo completoJob SummaryWe are seeking an experienced Customer Service Coordinator to join our team in the French Market. This role will involve managing orders, billing, collections, and off-invoice promotions, as well as defining and monitoring sales and Order to Cash KPIs.
-
Customer Service Expert for French Speaking Operations
hace 22 horas
Barcelona, Barcelona, España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment is partnering with a leading outsourcing company to find a skilled French speaking customer service expert for their office in Barcelona, Spain. The ideal candidate will have excellent communication skills and the ability to work in a fast-paced environment.Job SummaryWe are seeking a highly motivated and detail-oriented individual...
-
Senior Business Development Manager
hace 2 semanas
Barcelona, Barcelona, España Gartner A tiempo completoAbout the RoleThe Senior Business Development Manager will be responsible for driving growth in our French market through strategic partnerships and sales initiatives. This role requires a native-level French speaker with excellent communication skills to work closely with C-level executives and senior leaders across various organizations.
-
Barcelona, Barcelona, España Talent Search People A tiempo completoJob OverviewTalent Search People is seeking a highly skilled professional to join our team as a Key Account Manager for the French market. In this role, you will have the opportunity to develop your skills in a dynamic and international environment.About the RoleWe are looking for a professional with a strong background in customer service who can thrive in...
-
Barcelona, Barcelona, España Teleperformance-Es-French A tiempo completoCompany OverviewTeleperformance Spain is a leading provider of customer experience management and contact centre business process outsourcing solutions. With over 4,700 employees across 10 sites in Spain, we are committed to delivering exceptional service to our clients.Job DescriptionWe are seeking a highly skilled French speaking Customer Service...
-
Customer Service Business Operations Manager
hace 6 días
Barcelona, Barcelona, España Affinity Petcare Sa A tiempo completoWe are seeking a Customer Service Business Operations Manager for our Specialty Direct Distribution area in Spain, Italy, and France. This position will oversee four coordinators and manage a team of 30 people, reporting to Affinity's Global Customer Service Manager.Key ResponsibilitiesOversight of daily Order to Cash operations: Supervise all aspects of the...
-
Account Manager
hace 2 días
Barcelona, Barcelona, España The Knot Worldwide A tiempo completoAbout The Knot WorldwideWe are a young, multicultural and growing environment. We value curiosity, insight, accuracy, flexibility, adaptability, a positive attitude towards new challenges and changes.Role OverviewThe Revenue Operations team plays a key role in supporting the French market. As an Account Manager, you will be responsible for providing...
-
Logistics Operations Specialist
hace 1 semana
Barcelona, Barcelona, España buscojobs España A tiempo completoAre you an expert in operations and project management? We have an amazing opportunity waiting for you. Our client, a leading e-commerce company, is looking for an Operations Specialist to maximize the quality and efficiency of their campaigns working alongside logistics operations and sales teams in the French market.About the RoleWe are seeking a highly...
-
European Senior Manager for Field Service Optimization
hace 23 horas
Barcelona, Barcelona, España Danaher A tiempo completoAbout the RoleBeckman Coulter Diagnostics is part of Danaher, a global science and technology leader that empower scientists, clinicians, and engineers to accelerate innovation and improve human kind. As a leading developer, manufacturer, and marketer of laboratory automation, flow cytometry and information solutions we will drive efforts in providing high...
-
Customer Service Representative with French Language Skills
hace 4 semanas
Barcelona, Barcelona, España teleperformance-es-french A tiempo completoAbout Teleperformance SpainTeleperformance, a global leader in customer experience management, is seeking a highly skilled Customer Service Representative to join our team in Barcelona. With over 4,700 employees across 10 sites in Spain, we strive to create a great work environment and foster job satisfaction among our staff.Job ResponsibilitiesDeliver...
-
Dutch Market Customer Service Specialist
hace 1 mes
Barcelona, Barcelona, España Talent Search People A tiempo completoJob Title: Dutch Market Customer Service SpecialistWe are seeking a highly skilled and customer-oriented individual to join our team as a Dutch Market Customer Service Specialist. As a key member of our client-facing support team, you will be responsible for providing top-notch customer service to clients in the Dutch market.About UsTalent Search People is a...
-
Barcelona, Barcelona, España Centrient Pharmaceuticals A tiempo completoJob DescriptionWe are seeking an experienced Customer Service Team Lead and Operations Manager to join our team at Centrient Pharmaceuticals. This role is a key position within the Commercial / Customer Service department, responsible for leading the customer service teams in the assigned region and managing the order-to-cash process.
-
Pet Food Operations Coordinator
hace 2 semanas
Barcelona, Barcelona, España Affinity A tiempo completoWe are seeking a skilled Pet Food Operations Coordinator to join our team in the French Market. This role will be based in L'Hospitalet de Llobregat and will report directly to the Customer Service Manager.About the RoleAs a Pet Food Operations Coordinator, you will be responsible for managing the full Order to Cash cycle, including providing comprehensive...
-
Customer Service Representative for French Language Support
hace 2 semanas
Barcelona, Barcelona, España Teleperformance A tiempo completoTeleperformance, a leading contact center services provider with over 4,700 employees across 10 locations in Spain, is seeking a part-time French Customer Service Representative. Responsibilities Include Providing frontline customer service and routing calls to the appropriate department Offering a friendly and efficient service in answering customer...
-
Operational Project Manager
hace 6 días
Barcelona, Barcelona, España Jordan Martorell S.L. A tiempo completoCompany OverviewJordan Martorell S.L. is a dynamic e-commerce company seeking an experienced Operational Project Manager to lead our French market operations.
-
Senior Partnership Development Manager
hace 6 días
Barcelona, Barcelona, España Itnig Venture Builder A tiempo completoWe are seeking a seasoned Senior Partnership Development Manager to spearhead our expansion into the French market. As a key member of our partnerships team, you will be responsible for driving growth and establishing strong relationships with potential partners in the HR space.Role OverviewThe ideal candidate will have 3-4 years of experience in sales/B2B...
-
Service Operations Manager
hace 2 semanas
Barcelona, Barcelona, España Rotzinger Group A tiempo completoJob SummaryWe are seeking an experienced Service Operations Manager to oversee the service department at Rotzinger Group. This is a key role in driving customer satisfaction, optimizing service operations, and supporting our mission to deliver cutting-edge packaging solutions.About the RoleThe Service Operations Manager will be responsible for managing a...
-
Barcelona, Barcelona, España Vivo Tech Gmbh A tiempo completoJob OverviewWe are seeking an experienced European Aftersales Service Operations Manager to join our team at Vivo Tech GmbH in Madrid, Spain.About the RoleYou will be responsible for managing after-sales and pre-sales operations across Europe, working closely with multiple location teams to achieve customer service satisfaction and KPI goals. Your challenges...
-
Marketing Strategist for French Market Growth
hace 2 semanas
Barcelona, Barcelona, España Itnig A tiempo completoJob SummaryWe are seeking a seasoned Marketing Strategist to join our Customer Marketing team and drive growth in the French Market. This role involves developing and executing campaigns to boost customer retention and expansion.About YouProven experience in B2B SaaS marketing with a focus on customer retention and expansion.Excellent communication and...
-
Senior Customer Service Representative for New Balance EMEA
hace 4 semanas
Barcelona, Barcelona, España Cpm International A tiempo completoCpm International is a global company with a presence in over 30 countries, providing multilingual support tailored to diverse markets. We focus on customer service, sales, and technical solutions for clients worldwide.About the RoleWe are seeking a Senior Customer Service Representative to join our team in Barcelona, supporting the New Balance brand. The...