Customer Service Representative with Multilingual Support

hace 4 semanas


Barcelona, Barcelona, España Talent Search People A tiempo completo
Job Title: Customer Service Representative with English and Portuguese

Our client, an International Chemical Company, is seeking a highly skilled Customer Service Representative to join their team. As a key member of the customer service team, you will be responsible for providing exceptional support to customers across various regions.

Key Responsibilities:
  • Manage sales orders, including product availability, alternative finding, and production initiation.
  • Handle returns orders and issue credit notes.
  • Provide basic technical and product-related support to customers.
  • Act as an ambassador for e-commerce platforms and digital ordering tools.
  • Handle customer complaints and provide customer care information to internal and external auditors.
  • Communicate with other offices around the world for order placement and supply.
Requirements:
  • Experience in customer service in international environments.
  • Knowledge of standard operating procedures, SLAs, and KPIs.
  • Understanding of the life cycle of a PO placement.
  • Proficiency in ERP systems (Microsoft preferred).
  • Experience with CRM systems.
  • Knowledge of the paint sector (valuable but not required).
  • Excellent communication skills in English, Spanish, and Portuguese.
What We Offer:
  • Competitive salary + 7% variable.
  • Permanent contract with a full-time job of 40 hours per week.
  • Hybrid work model (work from home 2 days a week).
  • Training and internal growth opportunities.
  • International working environment.


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