Experience Coordinator

hace 4 semanas


Madrid, Madrid, España An Epic Adventure A tiempo completo

As An Epic Adventure, we're on a mission to deliver exceptional experiences that allow customers to connect with diverse cultures and environments. Our team is passionate about crafting unique itineraries that cater to various interests and preferences.

About the Role

We're seeking an experienced and highly motivated Adventure Operations Manager to join our remote team. This is a part-time or full-time, flexible position that offers the opportunity to work from anywhere in the world.

Key Responsibilities
  • Plan and organize adventure trips, including researching destinations, creating itineraries, and coordinating logistics to ensure seamless execution.
  • Oversee the safety and well-being of travelers throughout the trip, maintaining open communication channels to address any concerns.
  • Build and maintain relationships with local guides, vendors, and partners to provide high-quality experiences.
  • Deliver exceptional customer service by communicating effectively with clients before, during, and after their trip to ensure a memorable experience.
  • Act as the main point of contact for any issues or emergencies that may arise during the trip, responding promptly and professionally.
  • Maintain accurate records of trip budgets and expenses to ensure profitability and cost-effectiveness.
  • Pursue new and unique experiences to enhance our trip offerings, collaborating with marketing and sales teams to promote and sell trips to potential customers.
Requirements
  • Demonstrate strong organizational and project management skills, ensuring timely completion of tasks and projects.
  • Exhibit excellent communication and interpersonal skills, fostering effective collaboration with colleagues and stakeholders.
  • Show ability to work independently and remotely, navigating time zones and cultural differences.
  • Display a passion for travel and a deep understanding of diverse cultures and destinations, informing itinerary development and vendor selection.
  • Demonstrate proficiency in Microsoft Office and planning software, utilizing tools to streamline operations and improve efficiency.
  • Acknowledge the need to work flexible hours, including weekends and holidays, as required by the role.
  • Meet the minimum age requirement of 18 years old and possess authorization to work in the US, UK, or Australia.
What We Offer
  • Enjoy a competitive salary ranging from $60,000 to $80,000 annually, depending on location and experience.
  • Benefit from a collaborative and supportive team environment, promoting growth and development.
  • Work from anywhere in the world with a flexible schedule, allowing for a better work-life balance.


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