Empleos actuales relacionados con Customer Support Director - Barcelona, Barcelona - Preply Inc.
-
Customer Support Director
hace 4 semanas
Barcelona, Barcelona, España Casa Of San Mateo County A tiempo completoCasa Of San Mateo County is unlocking human potential through learning, and we're looking for a highly motivated and customer-obsessed Director of Customer Support to oversee and lead our support strategy.This leader will be responsible for managing a large, global team, implementing scalable processes, optimizing the customer experience, and ensuring...
-
Customer Support Director
hace 4 semanas
Barcelona, Barcelona, España Casa Of San Mateo County A tiempo completoCasa Of San Mateo County is seeking a Customer Support Director to oversee and lead our support strategy.This leader will be responsible for managing a large, global team, implementing scalable processes, optimizing the customer experience, and ensuring operational excellence across multiple touch points.The Customer Support Director will report directly to...
-
Customer Support Director
hace 4 semanas
Barcelona, Barcelona, España Preply Inc. A tiempo completoWe are seeking a highly motivated and customer-obsessed Director of Customer Support to oversee and lead our support strategy.This leader will be responsible for managing a large, global team, implementing scalable processes, optimizing the customer experience, and ensuring operational excellence across multiple touch points.You will report directly to the...
-
Customer Support Director with Global Reach
hace 7 días
Barcelona, Barcelona, España Preply Inc. A tiempo completoCustomer Support DirectorPreply Inc. is seeking a seasoned Customer Support Director to lead our global team. As a key member of our operations team, you will be responsible for developing and executing a comprehensive customer support strategy that aligns with our business objectives.Key Responsibilities:Develop and execute a customer support strategy that...
-
Global Director of Customer Support
hace 3 semanas
Barcelona, Barcelona, España Ecovadis Germany Gmbh A tiempo completoWe are seeking a skilled leader to join our team as Global Director of Customer Support. As a key member of our organization, you will be responsible for overseeing the daily operations of our support team, ensuring exceptional customer experiences across various channels.Key responsibilities include:Daily Operations: Manage the day-to-day effectiveness of...
-
Customer Support Team Director
hace 4 semanas
Barcelona, Barcelona, España EQS Group A tiempo completoCustomer Support Team Lead Role at EQS Group:As a key member of our customer support team, you will be responsible for ensuring the effectiveness and efficiency of our customer support services. This includes leading and guiding the team, cultivating a collaborative and supportive team environment, and providing coaching and mentorship to team members.Your...
-
Customer Experience Director
hace 4 semanas
Barcelona, Barcelona, España Mira A tiempo completoAbout MiraMira is a San Francisco-based hormonal health company dedicated to providing integrative care and hormonal testing for individuals. Our mission is to develop data-driven solutions to empower women and individuals to make informed health decisions throughout their lives.The PositionWe are seeking a seasoned Customer Experience Director to oversee...
-
Barcelona, Barcelona, España Customer Labs A tiempo completoJob Title: Customer Service Representative - Norwegian LanguageJob Summary:Customer Labs is seeking a highly skilled Customer Service Representative to join our team in Barcelona, Spain. As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients in Norwegian, both via phone and email. Key...
-
Sales Director
hace 4 semanas
Barcelona, Barcelona, España Swap Support A tiempo completoSwap Support is a technology company based in the Netherlands, which offers support and solutions in the field of Enterprise Performance Management (EPM) and Business Intelligence (BI).We are looking for a person to lead the Sales & Marketing position in Spain, in order to drive the growth of our operations in this market.As a Sales Director, you will...
-
Customer Service Representative
hace 4 semanas
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout the RoleWe are seeking a highly motivated and customer-focused Dutch Customer Service Representative to join our team at Customer Labs. As a key member of our customer support team, you will be responsible for handling and closing inbound calls, responding to emails, and providing exceptional customer service to our clients.Key Responsibilities:•...
-
Director of Customer Experience Operations
hace 1 semana
Barcelona, Barcelona, España Casa Of San Mateo County A tiempo completoCustomer Support DirectorAbout Us:Casa Of San Mateo County is a leading provider of innovative learning solutions, empowering learners worldwide. Our mission is to unlock human potential through language learning and teaching.Job Description:We are seeking an exceptional Customer Support Director to lead our support strategy, overseeing and managing a large,...
-
Global Customer Experience Director
hace 1 semana
Barcelona, Barcelona, España Ecovadis Germany Gmbh A tiempo completoAbout EcoVadisEcoVadis is a leading provider of business sustainability ratings. Our innovative solutions are backed by an international team of experts and cutting-edge technology. We analyze complex data and create customized sustainability scorecards that provide actionable insights into environmental, social, and ethical risks for businesses...
-
Global Customer Success Director
hace 1 semana
Barcelona, Barcelona, España Preply Inc. A tiempo completoCustomer Success Director Job DescriptionWe are seeking a seasoned Customer Success Director to lead our global customer success function at Preply Inc. As a key member of our team, you will be responsible for developing and implementing a comprehensive customer success strategy aligned with our overall business objectives.You will analyze customer health...
-
Customer Experience Director
hace 7 días
Barcelona, Barcelona, España Beckman Coulter Diagnostics A tiempo completoWe are seeking a highly skilled and experienced leader to oversee and inspire our workforce in Spain. This individual will be responsible for leading a team of professionals and have a direct impact on the success of our customers. The ideal candidate will have excellent technical knowledge, a high level of customer orientation, and strong service mentality,...
-
Customer Support Specialist
hace 3 semanas
Barcelona, Barcelona, España Head Hunt International A tiempo completoCustomer Support SpecialistOur client, a leading technology company, is seeking an experienced Customer Support Specialist to join their team in Athens, Greece. As a Customer Support Specialist, you will be responsible for providing top-notch support to customers, identifying their needs, and delivering solutions to resolve their issues.Key...
-
Customer Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Merantix A tiempo completo**Customer Support Specialist**At Merantix, we're looking for a skilled Customer Support Specialist to join our team. As a key member of our Customer Support Team, you will be responsible for providing exceptional support to our customers through various channels, including live chat, email, and phone.**Key Responsibilities:**Support customers with technical...
-
Customer Support Expert
hace 4 semanas
Barcelona, Barcelona, España Lodgify A tiempo completoRole OverviewWe are seeking a highly skilled Customer Support Specialist to join our team at Lodgify. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide expert advice and guidance to customers on using the Lodgify software.Respond to customer...
-
Customer Support Expert
hace 2 semanas
Barcelona, Barcelona, España Teleperformance Spain A tiempo completoCustomer Support ExpertJob SummaryWe are seeking a highly skilled Customer Support Expert to join our team at Teleperformance Spain. As a Customer Support Expert, you will be responsible for providing exceptional customer service to our clients.Key ResponsibilitiesVerify license, insurance, and business registrations submissions to ensure alignment with...
-
Customer Support Specialist
hace 3 semanas
Barcelona, Barcelona, España Talent Search People - Native Speakers A tiempo completoCustomer Support RoleWe are looking for a skilled Customer Support Specialist to join our team at Talent Search People - Native Speakers.Responsibilities:Provide first-line support to customers via various communication channels.Identify and resolve customer issues in a timely and efficient manner.Answer customer questions about insurance options, refunds,...
-
Customer Support Expert
hace 1 mes
Barcelona, Barcelona, España Qualifio A tiempo completoAbout QNTM: QNTM is a European group offering an innovative suite of cutting-edge marketing technology products. Our customer service department specialises in supporting marketing activation platforms.We are currently looking for a Customer Care Specialist to reinforce our team, and help clients in French, English and Spanish. About the role :As a Customer...
Customer Support Director
hace 1 mes
Unlock human potential through learning at Preply Inc.
We are looking for a highly motivated and customer-obsessed Director of Customer Support who will oversee and lead our support strategy.
This leader will be responsible for managing a large, global team, implementing scalable processes, optimizing the customer experience, and ensuring operational excellence across multiple touch points.
You will report directly to the Senior Director of Operations and collaborate closely with cross-functional teams to deliver top-tier customer service that aligns with our company's growth and principles.
As a Director of Customer Support, your focus will be:
Strategic Leadership & Vision:
Develop and execute a comprehensive customer support strategy that supports the overall business objectives, with a focus on bot and chat support as the primary communication channels.
Scale customer support operations to accommodate rapid growth while maintaining a high level of customer satisfaction and efficiency.
Set and communicate a clear vision for customer support that delivers an exceptional brand experience through customer support channels.
Operational Excellence, Tooling and Automation:
Oversee day-to-day operations of the customer support team, ensuring SLAs (service-level agreements) and KPIs (key performance indicators) are consistently met or exceeded, with a strong emphasis on real-time chat responsiveness.
Implement effective quality assurance processes to ensure all customer interactions align with brand standards and deliver high-quality experiences.
Lead efforts to continuously optimize workflows, technology, and tools to enhance the efficiency and effectiveness of chat-based support.
Team Development & Management:
Recruit, train, and mentor a diverse and talented global customer support team, ensuring that team members are equipped to handle customer inquiries with empathy, efficiency, and expertise.
Foster a culture of continuous improvement, customer focus, and professional development within the team.
Promote data-driven performance management, ensuring individual and team performance aligns with business goals and customer satisfaction targets.
Customer Experience Optimization:
Collaborate cross-functionally with Product, Engineering, Marketing and Supply teams to surface key insights from chat support that can help improve product functionality, user experience, and operational processes.
Lead efforts to personalize and optimize chat support by integrating AI and automation solutions, ensuring a seamless experience for customers.
