Hospitality Operations Manager

hace 2 días


Palma, Baleares, España Four Seasons A tiempo completo
About Four Seasons

Four Seasons is a global luxury hospitality company that prides itself on delivering exceptional guest experiences. Our employees are the driving force behind this mission, and we strive to create a world-class employee experience that enables them to excel in their roles.

The Four Seasons Resort Mallorca is located on the stunning Formentor Peninsula, offering breathtaking views of the Mediterranean Sea and surrounding landscapes. This historic property, originally opened in 1929, is currently undergoing restoration and renovation and will reopen as a Four Seasons resort in June 2024.

Job Summary

We are seeking a highly skilled Floor Supervisor to oversee daily operations on assigned floors, ensuring high standards of cleanliness and guest satisfaction. The ideal candidate will have previous experience in a supervisory or managerial role within a hotel or hospitality environment, specifically in housekeeping or operations.

Key Responsibilities:
  • Oversight of daily floor operations, ensuring adherence to quality standards and guest satisfaction
  • Supervision of housekeeping staff, providing training, support, and performance evaluations
  • Conducting regular inspections of guest rooms and common areas to ensure cleanliness and quality standards
  • Addressing guest inquiries and concerns promptly, ensuring timely resolution of issues
  • Collaboration with other departments to coordinate guest services and maintain seamless operations
Our Ideal Candidate:

We are looking for an individual with strong leadership skills, proven ability to lead, motivate, and manage a team effectively. The successful candidate will also possess excellent communication skills, attention to detail, and a customer service orientation. Additionally, they should be able to prioritize tasks, manage time effectively, and identify issues quickly to implement effective solutions.

Compensation and Benefits:

We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience. Other benefits include comprehensive health insurance, paid time off, and opportunities for professional growth and development.



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