Iberia Customer Engagement Expert

hace 5 días


Zaragoza, Zaragoza, España Ds Smith A tiempo completo

About Us

DS Smith is a leading provider of sustainable fibre-based packaging worldwide, supported by recycling and papermaking operations. We play a central role in the value chain across sectors including e-commerce, fast moving consumer goods and industrials. Our purpose is to 'Redefine Packaging for a Changing World' through our Now and Next sustainability strategy, committed to leading the transition to the circular economy.

Job Description

We are seeking a skilled Customer Engagement Specialist to support the local market of DS Smith's Packaging organization in improving relationships with customers through positive experiences and long-lasting partnerships. The ideal candidate will bridge Sales, Marketing, and Design/innovation departments to deliver superior Customer Engagement.

Responsibilities

  • Develop and lead a local program of End-to-End Customer Engagement across the local market, supporting all clusters and business units.
  • Handle various workshops (1:1), physically, virtually, and hybrid.
  • Help organize and run larger workshops, webinars, and multi-customer events.

Requirements

  • Manage and maintain the physical space of Madrid's Customer Innovation HUB.
  • Build content and compelling storytelling presentations based on trends, insights, and best practices.

Benefits

The successful candidate will have the opportunity to build strong relationships with sales leaders, sales teams, and design & innovation teams across the region and the entire SMI organization. Salary: €45,000 - €60,000 per annum, depending on experience.



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