SAP Engagement Manager

hace 1 mes


Barcelona, Barcelona, España Sap Se A tiempo completo
SAP Engagement Manager

In this role, you will be responsible for managing long-term relations between our customers and SAP. Your goal will be to ensure successful adoption of SAP solutions. You will oversee the entire solution life-cycle and manage the delivery of Premium Engagement (PE) services. This role requires a strong understanding of the customer\'s business goals and the ability to provide holistic support across all SAP solutions used by the customer.\

Key Responsibilities:
• Understand and analyze the customer\'s business goals.\
• Establish Engagement Setup, Strategy & Governance; plan and manage the services to be delivered (including the creation of an Engagement Roadmap with detailed KPIs, resource management & governance).\
• Organize the positioning and delivery of PE services, including managing expectations, resource management and governance, ensuring customer satisfaction.\
• Recognize potential risks and issues, and develop plans for their mitigation.\
• Manage escalations in critical situations.\
• Handle customer stakeholder management, including regular face-to-face interactions.\
• Manage commercial and financial aspects of engagements, including forecasting accuracy and revenue achievement.\
• Document and report engagement status, and manage internal SAP stakeholders.\

• Strong understanding of SAP-customers\' expectations and requirements, with experience in developing sustainable IT-strategies.\
• Ability to effectively resolve or drive resolution in a structured manner (for problems that necessitate the creation of innovative approaches), including the capacity to effectively report on issue resolution.\
• Solid IT and Project Management background, with a focus on efficient and customer-centric operations.\
• Experience in one or more industries such as IT, Banking, Insurance, Retail, Automotive, Manufacturing, Fintech, or others.\
• Foundational proficiency in SAP Solution Manager and SAP Cloud Application Lifecycle Management (SAP Cloud ALM).\
• German Professional proficiency

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