SAP Digital Engagement Manager
hace 3 semanas
Our company culture is centered around enabling innovation by fostering collaboration and breaking down barriers. To achieve this, we focus on building a foundation for the future, creating a workplace that values diversity, flexibility, and alignment with our purpose-driven and forward-thinking work.
We offer a highly collaborative team environment with a strong emphasis on learning and development, recognition for individual contributions, and various benefit options to choose from.
What You'll Do:
- Drive sales-to-delivery handovers and customer onboarding, covering technical and project aspects such as IP ranges, Load Balancer setup requirements, VPN networks, and more.
- Handle support tickets, bridge customer queries and requirements from the technical operations team, and ensure periodic service reviews to track service quality across customers.
- Orchestrate overall service delivery according to agreed SLAs and KPIs, supporting customers on technical queries and requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement.
- Monitor, handle, and resolve customer tickets proactively, with regular and transparent communication, and support de-escalations of critical customer situations and reviews of SLA service credit cases.
- Contribute to customer Go-Lives, Release Upgrade, and maintenance activities, execute problem management, and support continuous improvement.
- Support customer satisfaction surveys and commercial change requests, and contribute to liaison with different SAP stakeholders, including Sales, Presales, Renewals teams, and Customer Success partners involved in accounts, to ensure customer success.
We are looking for an Engineering graduate with 3+ years of work experience as a SAP technical consultant in a customer-facing or supporting role (IT services in Cloud environment, consulting, IT BASIS support). The ideal candidate will have strong knowledge of SAP Basis, SAP ERP modules, and tools like TSM, BODI application, DBs of HANA, ASE, Sybase, and Oracle.
Requirements:- Engineering graduate degree.
- 3+ years of work experience as a SAP technical consultant.
- Strong knowledge of SAP Basis, SAP ERP modules, and relevant tools.
$90,000 - $120,000 per year, depending on location and experience.
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