SAP Solution Manager Expert
hace 3 días
Company Overview
SAP is a leading provider of enterprise software solutions, with a mission to help organizations run better by building breakthroughs together.
Salary: $80,000 - $120,000 per year, depending on experience and location.
About the Role
We are seeking a skilled SAP Solution Manager Expert to join our team. As a key member of our consulting services group, you will be responsible for managing long-term relations between our customers and SAP, ensuring successful adoption of SAP solutions.
Key Responsibilities:
- Understand and analyze customer business goals
- Establish engagement setup, strategy, and governance
- Plan and manage services to be delivered, including creation of an engagement roadmap with detailed KPIs, resource management, and governance
- Organize positioning and delivery of premium engagement services, including managing expectations, resource management, and governance
- Recognize potential risks and issues, and develop plans for their mitigation
- Manage escalations in critical situations
- Handle customer stakeholder management, including regular face-to-face interactions
- Manage commercial and financial aspects of engagements, including forecasting accuracy and revenue achievement
- Document and report engagement status, and manage internal SAP stakeholders
Requirements:
- Skilled in relationship building, trust creation, prioritization, and networking
- Proven track record in addressing business concerns and demonstrating how services can provide added value
- Demonstrated understanding of SAP-customers' expectations and requirements, with experience in developing sustainable IT-strategies
- Comprehension of principles and methodologies related to cloud service delivery
- Ability to effectively resolve or drive resolution in a structured manner, including capacity to effectively report on issue resolution
- Solid IT and project management background, with a focus on efficient and customer-centric operations
- Experience in one or more industries such as IT, banking, insurance, retail, automotive, manufacturing, fintech, or others
- Foundational proficiency in SAP Solution Manager and SAP Cloud Application Lifecycle Management (SAP Cloud ALM)
- German professional proficiency
Why Join Us?
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
Join Our Team
We are committed to creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. If you are passionate about delivering exceptional results, building relationships, and making a meaningful impact, we encourage you to apply for this exciting opportunity.
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