SAP Engagement Manager

hace 4 semanas

Barcelona, Barcelona, España Sap A tiempo completo

About the Role

The SAP Engagement Manager is responsible for managing long-term relations between our customers and SAP, ensuring successful adoption of SAP solutions. This role oversees the entire solution life-cycle and is responsible for managing the delivery of Premium Engagement (PE) services.

Key Responsibilities

• Understand and analyze the customer's business goals.
• Establish Engagement Setup, Strategy & Governance; plan and manage the services to be delivered (including the creation of an Engagement Roadmap with detailed KPIs, resource management & governance).
• Organize the positioning and delivery of PE services, including managing expectations, resource management and governance, ensuring customer satisfaction.
• Recognize potential risks and issues, and develop plans for their mitigation.
• Manage escalations in critical situations.
• Handle customer stakeholder management, including regular face-to-face interactions.
• Manage commercial and financial aspects of engagements, including forecasting accuracy and revenue achievement.
• Document and report engagement status, and manage internal SAP stakeholders.

Requirements

• Skilled in relationship building, trust creation, prioritization, and networking.
• A proven track record in addressing business concerns and demonstrating how services can provide added value.
• Demonstrated understanding of SAP-customers' expectations and requirements, with experience in developing sustainable IT-strategies.
• Comprehension of principles and methodologies related to cloud service delivery.
• Ability to effectively resolve or drive resolution in a structured manner (for problems that necessitate the creation of innovative approaches), including the capacity to effectively report on issue resolution.
• Solid IT and Project Management background, with a focus on efficient and customer-centric operations.
• Experience in one or more industries such as IT, Banking, Insurance, Retail, Automotive, Manufacturing, Fintech, or others.
• Foundational proficiency in SAP Solution Manager and SAP Cloud Application Lifecycle Management (SAP Cloud ALM).
• German Professional proficiency

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