SAP Cloud Customer Engagement Manager
hace 4 semanas
Job Summary
As a Digital Customer Engagement Manager at SAP SE, you will be responsible for delivering exceptional customer experiences through end-to-end virtual engagement. Your primary focus will be on SAP Cloud Customers, ensuring seamless adoption of the RISE SAP S/4HANA Private Cloud Edition solution. You will drive sales to delivery handover and customer onboarding, covering technical and project aspects such as IP ranges, Load Balancer setup requirements, and VPN networks. Additionally, you will handle support tickets, bridge customer queries and requirements from technical operations teams, and ensure periodic service reviews to track service quality across a range of customers. You will also orchestrate overall service delivery according to agreed SLAs and KPIs, support customers on technical queries and requirements, and contribute to customer Go-Lives, Release Upgrade, and maintenance activities. Your proactive approach will involve monitoring, handling, and resolving customer issues with regular and transparent communication. You will also support de-escalations of critical customer situations and review SLA service credit cases. If you have a strong background in SAP Basis, SAP ERP modules, and tools like TSM, BODI application, DBs of HANA, ASE, Sybase, and Oracle, and experience with SAP Basis activities, technical support in Cloud environments, especially with hyperscalers, OS/DB migration, SAP release upgrades, and infrastructure updates for cloud customers, we encourage you to apply for this exciting opportunity. You will be part of the SAP Enterprise Cloud Services team, which is building the bridge for SAP customers towards cloud, closely helping them through this transformation.
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SAP Cloud Customer Engagement Manager
hace 4 semanas
Barcelona, Barcelona, España Sap Se A tiempo completoJob SummaryThe Digital Customer Engagement Manager is responsible for end-to-end virtual customer engagement and delivery of contractual agreements and services for SAP Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables.Key ResponsibilitiesDrive sales to delivery handover and customer...
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SAP Cloud Customer Engagement Manager
hace 4 semanas
Barcelona, Barcelona, España Sap A tiempo completoJob DescriptionWe are seeking a highly skilled SAP Cloud Customer Engagement Manager to join our team. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences across the European region.Key Responsibilities:Drive sales to delivery handover and customer onboarding, covering all technical and...
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SAP Cloud Consultant
hace 2 semanas
Barcelona, Barcelona, España Sap Se A tiempo completoAbout the RoleSAP is seeking a Digital Customer Engagement Manager to join our Enterprise Cloud Services team. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving sales to delivery handover and customer onboarding across SAP Cloud Customers.Key Responsibilities• Drive sales to delivery handover...
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SAP Engagement Manager
hace 4 semanas
Barcelona, Barcelona, España Sap A tiempo completoAbout the RoleThe SAP Engagement Manager is responsible for managing long-term relations between our customers and SAP, ensuring successful adoption of SAP solutions. This role oversees the entire solution life-cycle and is responsible for managing the delivery of Premium Engagement (PE) services.Key Responsibilities• Understand and analyze the customer's...
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SAP Engagement Manager
hace 3 semanas
Barcelona, Barcelona, España Sap Se A tiempo completoSAP Engagement ManagerIn this role, you will be responsible for managing long-term relations between our customers and SAP. Your goal will be to ensure successful adoption of SAP solutions. You will oversee the entire solution life-cycle and manage the delivery of Premium Engagement (PE) services. This role requires a strong understanding of the customer\'s...
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SAP Digital Customer Engagement Manager
hace 3 semanas
Barcelona, Barcelona, España SAP A tiempo completoAbout the RoleThe Digital Customer Engagement Manager will be responsible for delivering exceptional customer experiences through end-to-end virtual engagement and ensuring timely delivery of contractual agreements and services for SAP Cloud Customers. This role will focus on SAP S/4HANA, private cloud edition deliverables, serving European customers and...
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SAP Digital Customer Engagement Manager
hace 3 semanas
Barcelona, Barcelona, España Sap A tiempo completoJob DescriptionWe're seeking a skilled Senior Digital Customer Engagement Manager to join our team at SAP. As a key member of our customer-facing unit, you'll be responsible for delivering exceptional virtual customer engagement and ensuring seamless adoption of our RISE SAP S/4HANA Private Cloud Edition solution.Key Responsibilities:Drive sales to delivery...
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SAP Technical Consultant
hace 3 semanas
Barcelona, Barcelona, España Sap A tiempo completoJob DescriptionRaise the bar in customer engagementThe Digital Customer Engagement Manager is a crucial role in ensuring seamless customer adoption of the SAP S/4HANA Private Cloud Edition solution. You will be responsible for end-to-end virtual customer engagement and delivery of contractual agreements and services for SAP Cloud Customers of SAP Enterprise...
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SAP Services Engagement Manager
hace 1 mes
Barcelona, Barcelona, España SAP A tiempo completoWe're shaping the future of business togetherAt SAP, we're committed to helping our customers succeed in an ever-changing world. As a Services Engagement Manager, you'll play a critical role in building long-term relationships with our customers and ensuring the successful adoption of our solutions.Key Responsibilities:Develop and implement engagement...
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Digital Customer Engagement Manager
hace 3 semanas
Barcelona, Barcelona, España Sap A tiempo completoAbout the RoleWe are seeking a talented Digital Customer Engagement Manager to join our SAP Enterprise Cloud Services team. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring seamless adoption of our SAP S/4HANA Private Cloud solution.Key ResponsibilitiesDrive sales to delivery handover and...
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Digital Customer Engagement Manager
hace 4 semanas
Barcelona, Barcelona, España SAP A tiempo completoJob SummaryWe are seeking a highly skilled Digital Customer Engagement Manager to join our team at SAP. As a key member of our Client Delivery Engagement Shared Services unit, you will play a critical role in helping our customers adopt the S/4H Private Cloud solution seamlessly and effectively.Key ResponsibilitiesDrive sales to delivery handover and...
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Digital Customer Engagement Manager
hace 2 semanas
Barcelona, Barcelona, España SAP A tiempo completoAbout the RoleThe Digital Customer Engagement Manager is responsible for driving customer engagement and delivery of contractual agreements and services for SAP Cloud Customers of SAP Enterprise Cloud Services, focusing on SAP S/4HANA, private cloud edition deliverables.Key ResponsibilitiesDrives sales to delivery handover and customer onboarding, covering...
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Digital Customer Engagement Manager
hace 4 semanas
Barcelona, Barcelona, España Sap A tiempo completoAbout the RoleWe are seeking a highly skilled Digital Customer Engagement Manager to join our team at SAP. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and ensuring seamless adoption of our SAP Cloud solutions.Key ResponsibilitiesDrive sales to delivery handover and customer onboarding,...
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Digital Customer Engagement Manager
hace 4 semanas
Barcelona, Barcelona, España SAP A tiempo completoAbout the RoleThe Digital Customer Engagement Manager is responsible for delivering end-to-end virtual customer engagement and contractual agreement services for SAP Cloud Customers. This role focuses on SAP S/4HANA, private cloud edition deliverables, and requires the candidate to perform in the European time-zone.Key ResponsibilitiesDrive sales to delivery...
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SAP Technical Consultant
hace 3 semanas
Barcelona, Barcelona, España Sap A tiempo completoJob SummaryAs a Digital Customer Engagement Manager at SAP, you will be responsible for delivering end-to-end virtual customer engagement and contractual agreement services for SAP Cloud Customers. Your primary focus will be on SAP S/4HANA private cloud edition deliverables, driving sales to delivery handover and customer onboarding while covering technical...
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SAP Basis Technical Consultant
hace 4 semanas
Barcelona, Barcelona, España Sap A tiempo completoJob SummaryThe Senior Digital Customer Engagement Manager is responsible for end-to-end virtual customer engagement and delivery of contractual agreements and services for SAP Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables.Key ResponsibilitiesDrives sales to delivery handover and customer...
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Digital Customer Engagement Manager
hace 5 días
Barcelona, Barcelona, España SAP SE A tiempo completoSAP SE: Digital Customer Engagement ManagerEstimated salary range: $100,000 - $150,000 per year.About the RoleWe are seeking a highly skilled Digital Customer Engagement Manager to join our team at SAP SE. As a key member of our Client Delivery Engagement Shared Services unit, you will be responsible for delivering exceptional customer experiences and...
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Senior Digital Customer Engagement Manager
hace 3 semanas
Barcelona, Barcelona, España Sap A tiempo completoSenior Digital Customer Engagement ManagerWe are driven by a passion to help our customers succeed in their digital transformation journeys. Our team is focused on building a collaborative environment that fosters innovation, creativity, and growth.As a Senior Digital Customer Engagement Manager, you will be responsible for leading the end-to-end virtual...
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Digital Customer Engagement Manager
hace 4 semanas
Barcelona, Barcelona, España SAP A tiempo completoJob SummaryWe are seeking a highly skilled Digital Customer Engagement Manager to join our team at SAP. As a key member of our Client Delivery Engagement Shared Services unit, you will play a critical role in helping our customers adopt the S/4H Private Cloud solution seamlessly and effectively.Key ResponsibilitiesDrive sales to delivery handover and...
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Senior Digital Customer Engagement Manager
hace 4 semanas
Barcelona, Barcelona, España Sap A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Digital Customer Engagement Manager to join our team at SAP. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences across our SAP Cloud solutions.Key Responsibilities:Drive sales to delivery handover and customer onboarding, covering all...