SAP Cloud Customer Engagement Manager

hace 4 semanas


Barcelona, Barcelona, España Sap Se A tiempo completo

Job Summary

As a Digital Customer Engagement Manager at SAP SE, you will be responsible for delivering exceptional customer experiences through end-to-end virtual engagement. Your primary focus will be on SAP Cloud Customers, ensuring seamless adoption of the RISE SAP S/4HANA Private Cloud Edition solution. You will drive sales to delivery handover and customer onboarding, covering technical and project aspects such as IP ranges, Load Balancer setup requirements, and VPN networks. Additionally, you will handle support tickets, bridge customer queries and requirements from technical operations teams, and ensure periodic service reviews to track service quality across a range of customers. You will also orchestrate overall service delivery according to agreed SLAs and KPIs, support customers on technical queries and requirements, and contribute to customer Go-Lives, Release Upgrade, and maintenance activities. Your proactive approach will involve monitoring, handling, and resolving customer issues with regular and transparent communication. You will also support de-escalations of critical customer situations and review SLA service credit cases. If you have a strong background in SAP Basis, SAP ERP modules, and tools like TSM, BODI application, DBs of HANA, ASE, Sybase, and Oracle, and experience with SAP Basis activities, technical support in Cloud environments, especially with hyperscalers, OS/DB migration, SAP release upgrades, and infrastructure updates for cloud customers, we encourage you to apply for this exciting opportunity. You will be part of the SAP Enterprise Cloud Services team, which is building the bridge for SAP customers towards cloud, closely helping them through this transformation.



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