SAP Technical Quality Manager

hace 3 semanas


Barcelona, Barcelona, España Sap Se A tiempo completo

Job Description:

The Services Engagement position is responsible for managing long-term relations between our customers and SAP, ensuring the successful adoption of SAP solutions. This role oversees the entire solution life-cycle and is responsible for managing the delivery of Premium Engagement (PE) services.

Key Responsibilities:

- Understand and analyze the customer's business goals
- Establish Engagement Setup, Strategy & Governance; plan and manage the services to be delivered
- Organize the positioning and delivery of PE services, including managing expectations and resource management
- Recognize potential risks and issues, and develop plans for their mitigation
- Manage escalations in critical situations and customer stakeholder management

Requirements:

- Skilled in relationship building, trust creation, prioritization, and networking
- Proven track record in addressing business concerns and demonstrating how services can provide added value
- Demonstrated understanding of SAP-customers' expectations and requirements, with experience in developing sustainable IT-strategies
- Comprehension of principles and methodologies related to cloud service delivery
- Ability to effectively resolve or drive resolution in a structured manner

About Us:

We build breakthroughs together at SAP, helping more than 400,000 customers worldwide work together more efficiently and use business insight more effectively.



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