Quality Assurance Manager
hace 1 semana
SAP SE is seeking a Quality Assurance Manager to join our team. This role oversees the entire solution life-cycle and is responsible for managing the delivery of Premium Engagement (PE) services.
Job DescriptionThe Quality Assurance Manager will be responsible for:
- Understanding and analyzing customer business goals
- Establishing engagement setup, strategy & governance; planning and managing services to be delivered
- Organizing the positioning and delivery of PE services, including managing expectations, resource management, and governance
- Recognizing potential risks and issues, and developing plans for their mitigation
- Managing escalations in critical situations
- Handling customer stakeholder management, including regular face-to-face interactions
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options for you to choose from. Our salary range is $120,000 - $180,000 per year.
Requirements- Skilled in relationship building, trust creation, prioritization, and networking
- A proven track record in addressing business concerns and demonstrating how services can provide added value
- Demonstrated understanding of SAP-customers' expectations and requirements, with experience in developing sustainable IT-strategies
- Comprehension of principles and methodologies related to cloud service delivery
- Ability to effectively resolve or drive resolution in a structured manner
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. We win with inclusion, focusing on health and well-being, and flexible working models that help everyone feel included and run at their best.
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