Advanced IT Support Specialist
hace 3 semanas
The Advanced IT Support Specialist will provide technical assistance to end-users by troubleshooting and resolving complex hardware, software, and network systems issues.
Key Responsibilities:- Technical Support: Diagnose and resolve escalated technical issues related to desktops, laptops, printers, and mobile devices. Troubleshoot software applications, operating systems, and network connectivity problems.
- Incident Management: Manage and prioritize support tickets according to urgency and impact. Provide detailed documentation and updates on ticket status and resolution.
- Customer Service: Deliver exceptional customer service by addressing user concerns professionally and effectively. Communicate technical information clearly to non-technical users.
- System Maintenance: Assist in maintaining and updating IT systems, including performing system upgrades, patches, and backups. Collaborate with IT teams to implement new technologies and enhancements.
- Experience: A minimum of 2-4 years of experience in a help desk or technical support role, with a strong focus on Tier 2 support.
- Technical Skills: Proficiency in troubleshooting Windows and macOS operating systems, common software applications (e.g., Microsoft Office Suite), and network connectivity issues. Experience with Active Directory, VPN, and remote desktop tools is a plus.
- Certifications: Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are preferred.
- Education: An associates degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
Deploy is a talent solutions firm comprised of a community of highly vetted technology professionals. We are looking for skilled individuals to join our team in Birmingham, AL.
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