Technical Support Specialist

hace 1 mes

Barcelona, Barcelona, España Beckman Coulter Diagnostics A tiempo completo
Beckman Coulter Diagnostics is seeking a skilled Field Technical Support professional to provide frontline support and resolve customer issues through technical expertise and troubleshooting.

As a key member of the East Area team, you will be responsible for providing technical expertise and troubleshooting to resolve customer issues, driving revenue growth, and ensuring strong customer contract retention rates and warranty conversion.

Key Responsibilities:

* Develop and build knowledge to understand the industry, the company, the products, tools, and the team.
* Be supported by a strong leadership team, involved in key projects to deliver successful installations for our customers.
* Complete troubleshooting, installation, validation, preventative maintenance, modifications, and repairs on Beckman Coulter equipment.

Requirements:

* Associate degree (prefer technical, biomedical, instrumentation, electrical engineering or related) or validated equivalent experience.
* Ability to travel and provide support in assigned geography, as well as periodic travel to other areas and overnight travel.
* Fluent in English verbal and written (CEFR).

Desirable Skills:

* Demonstrated ability diagnosing and repairing mechanical, electromechanical, robotics, and/or electronic medical equipment, IT repair experience in laboratory, as a Field Service Engineer or Biomedical Engineer.
* Experience collaborating with internal team members and external customers.
* Self-motivated role, very well self-organized, have a high level of initiative and communicate effectively with a wide range of hierarchical levels.

We believe in designing a better, more sustainable workforce.

This position is eligible for a remote work arrangement in which you can work remotely from your home.

We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace, and throughout the markets we serve.

Our associates, customers, and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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