Telecom Support Representative
hace 3 semanas
Valencia: A City of Sunshine and Culture
Located on Spain's Mediterranean coast, Valencia is a beautiful city that offers an excellent work-life balance. With over 300 days of sunshine each year, great food, and a mix of city life and outdoor spaces, it's an ideal location for anyone looking to enjoy a good balance between work and leisure.
About NordsAbroad
NordsAbroad is a leading company in the Belgian telecom industry, providing a wide range of services including fixed and mobile telephony, internet, and digital TV. Our company values are centered around delivering exceptional customer experiences and building strong relationships with our customers.
Job Summary
We are seeking a highly motivated and experienced Telecom Support Representative to join our team. As a key member of our support team, you will be responsible for assisting customers with various inquiries related to their telecom services. This will involve resolving both administrative and technical issues. After completing your training and gaining experience, you'll also manage inquiries through additional channels such as email and social media. Excellent written communication skills are essential for success in this position.
Responsibilities
Your primary responsibilities will include:
- Assisting customers with various inquiries related to their telecom services
- Resolving both administrative and technical issues
- Managing inquiries through additional channels such as email and social media
Requirements
To be successful in this role, you will need to possess:
- Strong analytical abilities
- An effective problem-solving approach
- A patient and empathetic attitude towards customer service
Training and Development
We offer comprehensive on-site training to ensure you have the skills and knowledge needed to excel in this role. Our training program includes:
- 2 weeks of administrative training
- After handling administrative inquiries, 2 weeks of technical training
Benefits
We offer a competitive salary and a range of benefits, including:
- Competitive salary
- Tax-free benefits, including food, transport, insurance, and childcare
- Free office amenities, including fruit and coffee
- Complimentary Spanish language classes
- Regular company events throughout the year
- Conveniently located office in Barcelona
Estimated Salary
The estimated salary for this role is approximately €30,000 per annum, depending on experience and qualifications.
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