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Field Software Support Specialist
hace 1 mes
Role Overview:
Elekta is seeking a skilled Field Software Support Specialist to join our team. As a primary point of contact for customers seeking product support, you will be responsible for troubleshooting product issues in a live clinical environment, prioritizing activities to ensure clinical system down problems receive immediate attention, and documenting all support activities in line with Elekta policies and procedures.
Key Responsibilities:
- Provide timely and professional support to customers through phone, email, and our customer portal.
- Troubleshoot product issues in a live clinical environment, prioritizing activities to ensure clinical system down problems receive immediate attention.
- Document all support activities in line with Elekta policies and procedures.
- Resolve and/or escalate cases as required.
- Attend internal and external training as required, demonstrating knowledge and skills obtained from training.
- Visit customer sites to investigate and resolve product issues.
- Prioritize and manage cases in an efficient and professional manner.
- Communicate with customers to understand the problem, localize the origin, and troubleshoot efficiently to bring about swift resolution.
Requirements:
- Strong communication and interpersonal skills.
- Ability to work in a collaborative environment.
- Commitment to delivering exceptional support.
About Elekta:
Elekta is a leading provider of cancer care solutions. We are committed to improving and saving lives through our innovative products and services.