Customer Engagement Lead for Spain

hace 3 días


Madrid, Madrid, España Moderna A tiempo completo
About the Role

We are seeking an experienced Customer Engagement Lead to spearhead our customer engagement strategy in Spain. As a key member of our commercial operations team, you will be responsible for driving awareness and adoption of our respiratory vaccine portfolio across the Spanish healthcare landscape.

Key Responsibilities
  • Client Acquisition & Business Development: Proactively identify and secure new clients across Spain, strategically targeting healthcare providers, public institutions, and private organizations to drive vaccine adoption and ensure business retention.
  • Client Engagement & Relationship Building: Lead engagement initiatives, building strong relationships with healthcare entities, including buying groups, wholesalers, pharmacies, public hospitals, private clinics, and corporate healthcare providers.
  • Impact & Value Creation: Develop and execute strategic account plans to meet or exceed commercial objectives, aligning our vaccine offerings with healthcare needs and improving patient outcomes.
  • Support Commercialization: Drive the commercialization of our respiratory vaccine portfolio by forming strategic partnerships and monitoring market trends to inform engagement strategies.
Requirements

To succeed in this role, you will need:

  • 7+ years of experience in customer engagement, key account management, or commercial roles within the pharmaceutical, biotech, or healthcare industries, with a proven ability to manage key accounts.
  • Bachelor's Degree in Life Sciences, Business, or a related field.
  • Experience in vaccines or respiratory diseases, with a solid understanding of the commercialization process in Spain.
  • Strong understanding of the Spanish healthcare system, including key regulatory bodies such as the Agencia Española de Medicamentos y Productos Sanitarios (AEMPS) and regional health authorities.
  • Demonstrated success in developing and executing strategic account plans that meet or exceed commercial objectives.
  • Fluent in Spanish, with proficient English communication skills.
About Us

Moderna is a pioneering company revolutionizing medicine through mRNA technology. We offer a unique opportunity to contribute to global health initiatives and make a significant impact on patients' lives worldwide.

Benefits

We recognize and appreciate your diverse needs and interests, offering a range of benefits, including quality healthcare and insurance benefits, lifestyle spending accounts, free premium access to fitness, nutrition, and mindfulness classes, family planning and adoption benefits, generous paid time off, educational resources, savings and investments, and location-specific perks and extras.

Estimated Salary: $120,000 - $180,000 per year

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