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Amazon Agency Manager
hace 2 meses
This role is an exciting opportunity to join Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. As the connector between an allocated external vendor(s) and the business, the Agency Manager will be accountable for the performance management of an allocated third-party staffing agency(ies) across the territory, owning the tactical and strategic relationship to deliver our goals.
Key Responsibilities:- Own the relationship with an allocated third-party staffing agency(ies) for the purpose of performance monitoring and hold the vendor to account for delivery against a set of pre-agreed contractual metrics.
- Partner with, advise, and support the staffing agency, using functional expertise, to remove blockers that impact agency performance.
- Support Agency Risk team (for hiring) and OpsPXT partners (for post-hire) to address repeated agency underperformance or escalations in partnership with Business Management team.
- Conduct in-depth formal reviews and audits with staffing agencies to inspect readiness for event days, peak and launch hiring and monitor agency completion of required actions in a timely manner.
- Lead and contribute to cross-business line and Country proposals for tactical initiatives that aid in improving temporary labour hiring outcomes with awareness of both the business' and third-party staffing agency's considerations.
- Bachelor's Degree or equivalent.
- Experience in volume staffing, capacity planning, operations, or an associated function.
- Vendor management experience across large geographical regions.
- Highly numerate, with strong analytical/Excel skills.
