New Balance NA Night Shift Support
hace 7 días
We are seeking a talented High Level English Customer Service Specialist to join our team at CPM International. As a specialist, you will be responsible for providing exceptional customer service to our clients worldwide. You will work collaboratively with consumers to answer product information requests and resolve queries in a professional and skilful way.
Key Responsibilities:
- Answer product information requests and resolve customer queries
- Analyse customer problems and offer individual solutions
- Offer an omnichannel service to consumers via telephone, email, chat, and social media
- Develop a sound understanding of the products and services offered by our client
- Become an expert on all things New Balance
Requirements:
- A fluent level of English with exceptional grammar and spelling skills
- A genuine passion for delivering outstanding customer service
- Ability to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail
- A professional outlook and proactive approach to problem solving
What We Offer:
- A competitive salary of €11,538 gross per year
- A night shift bonus of €1.85 gross per hour
- A comprehensive benefits package, including holidays and paid bank holidays
- Access to ongoing training and development opportunities
- The chance to work in a vibrant and innovative culture
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