New Balance NA Night Shift Support

hace 7 días


Barcelona, Barcelona, España Cpm International A tiempo completo
About the Role:

We are seeking a talented High Level English Customer Service Specialist to join our team at CPM International. As a specialist, you will be responsible for providing exceptional customer service to our clients worldwide. You will work collaboratively with consumers to answer product information requests and resolve queries in a professional and skilful way.

Key Responsibilities:
  • Answer product information requests and resolve customer queries
  • Analyse customer problems and offer individual solutions
  • Offer an omnichannel service to consumers via telephone, email, chat, and social media
  • Develop a sound understanding of the products and services offered by our client
  • Become an expert on all things New Balance

Requirements:
  • A fluent level of English with exceptional grammar and spelling skills
  • A genuine passion for delivering outstanding customer service
  • Ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail
  • A professional outlook and proactive approach to problem solving

What We Offer:
  • A competitive salary of €11,538 gross per year
  • A night shift bonus of €1.85 gross per hour
  • A comprehensive benefits package, including holidays and paid bank holidays
  • Access to ongoing training and development opportunities
  • The chance to work in a vibrant and innovative culture

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