Senior Client Success Partner

hace 3 semanas


Madrid, Madrid, España Bigblue A tiempo completo

About Bigblue
As Amazon continues to invest heavily in its e-commerce infrastructure, independent brands are struggling to match the level of trust and customer experience they offer. They're faced with a difficult decision: join Amazon or risk losing customers daily. Bigblue empowers independent brands to fight back, partnering with companies like Stripe and Shopify to arm the direct-to-consumer movement.

Shopify powers their online stores, Stripe simplifies payments, and we handle storage and delivery worldwide.

Founded in 2018, we've raised $18 million and grown to over 90 employees working from offices in Paris, Madrid, London, and remotely.

About the Role
We're seeking a data-driven and customer-centric Senior Client Success Partner to join our team in Madrid. Key responsibilities include:

• Providing exceptional support to our merchants, ensuring seamless operations and building strong relationships

• Playing a key role in growing existing merchants, expanding their international presence, and maximizing upsell opportunities using our software features

  • Efficiently handling operation requests from merchants, including order updates, delivery inquiries, and general support
  • Resolving issues and providing timely solutions to ensure customer satisfaction and maintain high-quality service levels
  • Conducting training sessions and workshops to empower merchants and enhance their understanding of our platform, processes, and tools
  • Providing guidance and assistance to merchants, enabling them to effectively navigate our systems and optimize their operations
  • Contributing to the development and improvement of Help Center articles, FAQs, and tutorials to provide comprehensive self-service resources for merchants
  • Collaborating closely with cross-functional teams, including Product and Transport teams, to ensure efficient problem-solving and seamless execution of operations
  • Establishing and nurturing strong relationships with merchant partners, serving as their primary point of contact for any queries or concerns
  • Proactively engaging with merchants to understand their needs, anticipate potential issues, and provide personalized support and guidance
  • Analyzing merchant data and metrics to identify trends, patterns, and opportunities for improvement in their performance and operational efficiency
  • Preparing regular reports and presentations summarizing key performance indicators (KPIs) and insights for merchants, highlighting areas of success and areas for optimization

Requirements
2-4 years of experience in a client-facing role
Exceptional organizational and time management skills
Excellent problem-solving skills
Multi-tasker with great prioritization skills
Fluent in Spanish and English
Excellent interpersonal skills
Analytical mindset
Quick learner, able to assimilate large amounts of information quickly
Customer ultra-centricity
Alignment with Bigblue values

The estimated salary for this role is €45,000 - €65,000 per year, depending on experience, plus benefits.


  • Client Success Expert

    hace 1 semana


    Madrid, Madrid, España Gartner Careers A tiempo completo

    About Gartner Careers.The Client Success team at Gartner follows a client-centric philosophy, ensuring that every client receives value far exceeding their investment. Client Success Experts seek to understand and surface clients' business priorities, break down challenges, and identify the most effective ways to support clients in making informed decisions...


  • Madrid, Madrid, España Ovextech A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Human Resources Business Partner to join our team at Ovextech. This is an exceptional opportunity for an experienced HR professional to drive business growth and contribute to the company's success.


  • Madrid, Madrid, España Cisco Systems, Inc. A tiempo completo

    OverviewCisco Systems, Inc. is a leader in the technology industry, and we're seeking a skilled Partner Success Manager to join our team. As a key member of our organization, you will play a critical role in driving software adoption and accelerating the customer lifecycle.About YouYou are a dynamic and strategic professional with a strong focus on enabling...


  • Madrid, Madrid, España It Partner A tiempo completo

    ¡Descubre oportunidades en el sector IT!En IT Partner, nos especializamos en ofrecer soluciones innovadoras y tecnologías de última generación.Sobre nosotrosSomos una empresa líder en el sector IT con una gran experiencia en proyectos desafiantes para la industria financiera. Nuestro equipo está comprometido con el crecimiento profesional y la...


  • Madrid, Madrid, España Play'N Go A tiempo completo

    Estimated Salary: €60,000 - €80,000 per yearAbout Play'N GoWe are pioneers in the gaming industry, recognised for our innovative mobile games that supercharged our market. Today, we are the leading gaming entertainment supplier to casinos worldwide.The RoleAs a Senior Client Success Manager at Play'N Go, you will be the primary link between our customers...

  • Global Talent Partner

    hace 20 horas


    Madrid, Madrid, España Morgan Philips Group A tiempo completo

    We are seeking a Senior HR Business Partner with experience in multinational, matrixed organizations to partner with business leaders and contribute to our continued success.


  • Madrid, Madrid, España Gartner Careers A tiempo completo

    About the RoleThe Client Success team at Gartner Careers focuses on delivering exceptional customer service and driving client retention. As a Senior Business Growth Partner, you will work closely with senior C-level executives to understand their business priorities and identify opportunities for growth.Key Responsibilities:BUILD STRONG RELATIONSHIPS WITH...


  • Madrid, Madrid, España TaskRabbit A tiempo completo

    About the RoleIn this exciting position as Senior Partner Manager, you will be responsible for managing Taskrabbit's relationship with IKEA service offices and stores in Iberia (Spain and Portugal). This includes owning performance targets and general operations to reach such targets.The Senior Partner Manager will also be responsible for expanding and...


  • Madrid, Madrid, España TaskRabbit A tiempo completo

    Job Title: Senior Partner Manager, Iberia About The Role:We are seeking an experienced Senior Partner Manager to lead our partnership with IKEA in Iberia (Spain and Portugal). As a key member of our team, you will be responsible for managing our relationship with IKEA service offices and stores in the region.The ideal candidate will have a strong background...


  • Madrid, Madrid, España It Partner A tiempo completo

    En IT Partner España, estamos buscando a un especialista en Liferay senior para unir nuestro equipo de ventas. Con más de 5 años de experiencia, te apasionan los retos y eres capaz de traducir características técnicas en necesidades y valor de negocio.Descripción del PuestoComo Especialista en Liferay senior de ventas, serás el responsable...


  • Madrid, Madrid, España It Partner A tiempo completo

    Resumen del CargoEn IT Partner, buscamos un Desarrollador Técnico Senior para liderar la migración de infraestructura en diversas unidades geográficas y garantizar la continuidad operativa de los sistemas.ResponsabilidadesValidar el correcto funcionamiento del software tras la migración de infraestructura.Detectar errores y proponer soluciones para...


  • Madrid, Madrid, España Careers A tiempo completo

    Senior Client Strategy SpecialistAt EyeCarePro, we strive for excellence in digital marketing for eye care professionals. As a five-time recipient of the EyeVote Award in Online and Social Media Marketing Services, we've established a reputation for quality and innovation in the industry.We foster a culture of meaningful collaboration, guided by empathy and...

  • Client Success Advocate

    hace 3 semanas


    Madrid, Madrid, España Gartner Careers A tiempo completo

    About the Role: At Gartner, we're driven by a Client for Life Philosophy, delivering value that far exceeds our clients' investment. As a Client Success Associate, you'll play a key role in ensuring every client receives exceptional support and achieves their business goals. Your responsibilities will include onboarding clients, demonstrating the value of...

  • Líder de ECM en Tanddem

    hace 21 horas


    Madrid, Madrid, España Tanddem & Partner A tiempo completo

    **Nuestro equipo de Tanddem & Partner está compuesto por profesionales experimentados y apasionados por el mundo financiero. Buscamos a alguien que pueda contribuir a nuestra misión de buscar talento excepcional para nuestros clientes.Como Executive Director, tendrás a tu cargo la gestión de proyectos complejos y la dirección de equipos de alto...


  • Madrid, Madrid, España Amazon A tiempo completo

    About the PositionWe are seeking a highly motivated and experienced Account Manager, Advertising to join our team. As a key member of our team, you will be responsible for creating and executing advertising strategies that drive incremental revenue and grow advertisers' investment on Amazon.You will work closely with advertisers and agencies to develop and...


  • Madrid, Madrid, España It Partner A tiempo completo

    En IT Partner España, buscamos a un Desarrollador Senior con habilidades sólidas en tecnologías frontend para formar parte de nuestro equipo. Requisitos : Experiencia profesional : Mínimo 3 años desarrollando aplicaciones con Angular.Al menos 2 años trabajando con React.Conocimiento profundo de HTML5, CSS3 y JavaScript ES6+.Familiaridad con patrones de...


  • Madrid, Madrid, España Taskrabbit A tiempo completo

    About TaskrabbitTaskrabbit is a leading marketplace platform that connects people with Taskers to handle everyday home tasks, such as furniture assembly, handyman work, and moving help. Our mission is to transform lives one task at a time by providing a platform for people to earn a consistent, meaningful income on their own terms.About the RoleWe are...


  • Madrid, Madrid, España It Partner A tiempo completo

    Resumen del EmpleoEl It Partner busca un Desarrollador Senior de Soluciones Tecnológicas para trabajar en proyectos estratégicos y de alto impacto en el sector financiero.Descripción del EmpleadoEn esta posición, serás responsable de diseñar, desarrollar y mantener aplicaciones según los requerimientos del cliente final. Participarás en el análisis...


  • Madrid, Madrid, España It Partner A tiempo completo

    IT Partner EspañaNuestra búsqueda de un/a Desarrollador/a Java EE Senior se enfoca en encontrar al experto ideal para desarrollar aplicaciones Java EE complejas y consolidadas. En nuestro emocionante proyecto en Madrid, buscamos a alguien con sólida experiencia en tecnologías de integración que pueda llevar proyectos de alta calidad desde la...


  • Madrid, Madrid, España Trainline A tiempo completo

    Lead Finance Partner for Trainline Partner SolutionsWe are seeking an experienced and strategic Senior Financial Partner to join our Team as a Lead Finance Partner for Trainline Partner Solutions.As a key business partner to the VP and Directors who lead our TPS segment, you will be responsible for providing financial commercial thought leadership to the TPS...