Customer Success Manager
hace 6 días
Job Title: Customer Success Manager - DSO Partnership
Job Summary: We are seeking a highly skilled Customer Success Manager to join our team and lead the partnership with the Dental Support Organisation (DSO). The successful candidate will be responsible for developing and executing strategic plans to meet the demands of the DSO, ensuring seamless collaboration between our organization and the DSO.
Key Responsibilities:
- Collaborate with DSO stakeholders and internal teams to develop strategic plans that align with the objectives and priorities of both organizations.
- Understand and prioritize the demands of the DSO, ensuring that resources are allocated effectively to meet their needs while maximizing efficiency and profitability.
- Coordinate with cross-functional teams to ensure they are adequately briefed on DSO requirements, providing guidance and support as needed to ensure alignment and understanding.
- Oversee the workflow between our organization and the DSO, identifying opportunities for improvement and implementing solutions to optimize processes and enhance collaboration.
- Monitor the progress of initiatives and projects related to the DSO partnership, identifying potential risks and barriers and implementing strategies to overcome them.
- Serve as the primary point of contact for the DSO commercial team, addressing any issues or concerns in a timely and effective manner.
Requirements:
- 5+ years of experience in account management.
- 3+ years of experience in customer success.
- Experience working in the Dental industry is a MUST.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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