Customer Success Manager

hace 4 semanas

Málaga, Málaga, España Canonical A tiempo completo
About the Role

We are seeking a highly motivated and customer-focused individual to join our Customer Success team as a Graduate Customer Success Manager. As a key member of our team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring their success with our products and services.

Key Responsibilities
  • Develop and execute customer success plans to ensure customer satisfaction and retention
  • Provide exceptional customer support and guidance to customers, including troubleshooting and resolving technical issues
  • Collaborate with cross-functional teams, including sales, marketing, and product, to identify and address customer needs
  • Collect and analyze customer feedback to inform product development and improvement
  • Identify and pursue new business opportunities with existing customers
Requirements
  • Customer-facing experience and a passion for delivering exceptional customer service
  • Strong communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
  • Technical skills, including proficiency in Linux and open-source technologies
  • Ability to work independently and as part of a team, with a strong focus on collaboration and customer-centricity
  • Strong problem-solving and analytical skills, with the ability to think critically and creatively
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. Our team is passionate about delivering exceptional customer experiences, and we are committed to creating a positive and inclusive work environment.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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