Professional Credit Card Claim Specialist
hace 2 semanas
About Us: CPM International is a global leader in customer support, sales, and technical solutions. We serve over 30 countries with tailored services for diverse markets. Our workplace is inclusive, embracing diversity and fostering an environment where everyone feels welcome.
Our Client: Justalia is a pioneer in financial relief, dedicated to empowering individuals burdened by revolving credit card debt. With a 40-year legacy in banking law, our team simplifies the claims process, making it stress-free for clients. We've helped thousands of people on a no-win, no-fee basis, reflecting our commitment to customer satisfaction.
Job Description: As a Professional Credit Card Claim Specialist, you will be helping people who may have been treated unfairly: build rapport and trust with customers, foster a positive brand experience, and assist leads from various channels to determine if they have been mis-sold high-interest credit cards. You will gather detailed information about the credit card and its terms using HubSpot, process legal onboarding documents (LFA/LSA) to authorize legal action on behalf of the customer, and provide excellent customer service and support. Your bonus will be based on Sales Targets. Key responsibilities include identifying potential leads, explaining the Justalia program and its benefits to qualified leads, generating interest, and encouraging participation.
Requirements: To succeed in this role, you will need fluency in both Spanish and English (written and spoken), proven sales experience, preferably in a B2B or B2C environment, strong communication skills, and ability to work independently and as part of a team. Proficiency in CRM software such as Salesforce or HubSpot is a plus. Good knowledge of Spanish consumer protection laws related to credit card mis-selling is also beneficial.
Benefits: This temporary contract offers a competitive salary of €18,461 per year, paid in 39 hours per week, Monday to Friday, rotative between 9:00 am - 7:00 pm. The contract is for three months, with the possibility of extension after a one-month probation period. Join our innovative culture and make a difference in the lives of others.
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