Financial Relief Specialist

hace 2 semanas


Barcelona, Barcelona, España CPM International A tiempo completo

About CPM International:

A global leader in multilingual customer support, sales, and technical solutions. Our presence spans over 30 countries, offering tailored services to diverse markets.

We value diversity and foster an inclusive workplace where everyone feels welcome.

Our Client:

Justalia is a pioneering company dedicated to providing financial relief to individuals burdened by revolving credit card debt.

With a 40-year legacy in banking law, our team simplifies the claims process, ensuring a stress-free experience for clients.

We've helped thousands of people on a no-win, no-fee basis, reflecting our commitment to customer satisfaction.

What's Your Mission?

You'll be helping people who may have been treated unfairly:

  • Build rapport and trust with customers, creating a positive brand experience.
  • Assist leads from various channels to determine if they have been mis-sold high-interest credit cards.
  • Gather detailed information about the credit card and its terms using HubSpot.
  • Process legal onboarding documents (LFA/LSA) to authorize legal action on behalf of the customer.
  • Provide excellent customer service and support, resolving inquiries and issues efficiently.

Sales Potential:

Identify potential leads who may qualify for the Justalia program.

Explain the Justalia program and its benefits to qualified leads, generating interest and encouraging participation.

Track customer interactions and report on key metrics to measure program effectiveness.

Requirements:

Key Skills and Qualifications

To excel in this role, you'll need:

  • Fluency in both Spanish and English (written and spoken).
  • Proven sales experience, preferably in B2B or B2C environments.
  • Excellent communication skills, with strong verbal and written abilities.
  • Strong interpersonal skills, with the ability to build rapport and trust with customers.
  • Problem-solving skills, with the ability to identify and solve problems effectively.
  • Self-motivation, with the ability to work independently and as part of a team.
  • Proficiency in CRM and sales tools, with experience in software like Salesforce or HubSpot.

Bonuses:

Earn up to €840 gross per month based on sales targets.

Benefits:

We offer:

  • Full-time employment (39 hours/week).
  • Monday to Friday working days, with rotational shifts between 9:00 am and 7:00 pm.
  • Basic salary: €18,461.67 gross per year.
  • Paid bank holidays, plus one extra day in lieu.
  • A hybrid work model, with four days per month spent at the office or training.
  • Training: Two weeks of comprehensive training from Monday to Friday, 9:00 am to 6:00 pm.
  • Employee Assistance Program: Free, confidential guidance and support.
  • Discounted Private Health Insurance.
  • Referral Program: Earn a referral bonus for recommending friends.
  • Employee Benefits Club: Exclusive perks and rewards for valued employees.


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