Global Customer Experience Specialist in Barcelona
hace 2 semanas
We are seeking a dynamic and enthusiastic Travel Agent to join our team in Barcelona. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through booking management, assisting clients via inbound calls, and managing reservations back-office.
About the RoleThis is a fantastic opportunity to work with a multinational company that values innovation, teamwork, and customer satisfaction. You will have the chance to develop your skills and expertise in customer service, communication, and problem-solving.
As a Travel Agent, you will play a critical role in ensuring that our customers receive the highest level of service and support. Your responsibilities will include:
- Booking management: altering, cancelling, or creating new reservations
- Assisting clients via inbound calls in the after-sales process by answering inquiries regarding reservations and attending potential requests
- Managing reservations back-office: ticket issuing, modification, and cancellation of reservations
- Replying to emails and messages from customers worldwide in English and native language
- Regular involvement with company events, team meetings, and projects
To succeed in this role, you should possess:
- A native level of English and good communication skills
- Enthusiasm about travelling and tourism industry
- Knowledge of the value and impact that a good customer experience can create
- Being an attentive listener, comfortable, and skilled at communicating with people
- Being energetic, innovative, and working proactively at a fast pace
- Excitement about intercultural communication and the expatriate lifestyle
- Living in or willing to relocate to Barcelona for an international career and life experience
- Holding a valid Spanish work permit or EU citizenship
We offer a competitive salary of €35,000 per year, a full-time contract of 39 hours per week, and the opportunity to work in an international environment with a multinational company in Barcelona. Our benefits package includes health insurance discounts, a "Feel Good" program with free group activities, and a wellness and resiliency program for mental and physical health. You will also enjoy modern office space, well-connected by public transport, and close to Glories shopping mall (Westfield). Free coffee every day and free fruit on Fridays are just some of the perks you'll enjoy.
Your Future Company:
This fast-growing multinational company has more than 50,000 employees helping over 500 globally acknowledged brands to provide a first-rate customer service experience. Combining technology with a human touch, they achieved a worldwide presence and credibility in the outsourcing scene. They are welcoming new talents to join them in their office in Barcelona.
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