Sales Operations Specialist

hace 6 días

Barcelona, Barcelona, España Docplanner A tiempo completo

**About Docplanner**

We are the world's biggest healthcare platform, dedicated to making the patient journey enjoyable and accessible. Our mission is to help patients find the perfect doctor and book an appointment with ease, while also supporting doctors in managing their practice and building their online reputation.

**Job Description**

The Sales Operations Specialist plays a crucial role in monitoring our revenue KPIs and ensuring the effective execution of daily operations. Key responsibilities include:

  • Tracking business results and monitoring production KPIs concerning our CRM
  • Creating and updating automations related to sales operations processes on the Clinics segment to ensure maximal effectiveness and operational perfection
  • Gathering and analyzing data to understand problems and address them proactively
  • Supervising KPIs, metrics, and performance of local teams and providing actionable information and useful insights for team leaders and managers
  • Participating in strategic projects to ensure their success and maximize business impact
  • Training sales reps on the use of the CRM tool and related processes
  • Re-thinking processes, detecting bottlenecks, and pursuing improvements of automations, KPIs, and tools to increase efficiency
  • Stakeholder management and collaboration with team members and members of other departments
  • Ensuring leads are assigned and contacted promptly
  • Liaising with the global team to align processes with other countries

**Requirements**

  • Undergraduate or master's degree in economics, statistics, business, or related fields
  • 2+ years of experience in sales, analytics, operations, or business development project management
  • Fluency in Spanish and English
  • Experience with CRM, preferably Salesforce
  • Proficiency in Excel and analytical thinking
  • Excellent team working, interpersonal, and communication skills
  • Ability to learn new tools and skills
  • Proven analytical, evaluative, and problem-solving abilities

**What We Offer**

  • Competitive salary and benefits package
  • Private health plan
  • Hybrid work model
  • Access to gyms and wellness tools
  • Opportunities for professional growth and development

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