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Amazon Account Specialist
hace 2 meses
We are seeking a highly skilled and detail-oriented Account Health Specialist to join our team at Retalent Agency. As an Account Health Specialist, you will play a critical role in ensuring the health and compliance of our e-commerce platforms.
Key Responsibilities- Monitor key account health indicators on a daily basis
- Resolve account health issues, including customer complaints, product suspensions, and warnings
- Proactively identify and address potential issues before they escalate
- Ensure compliance with Amazon and other e-commerce platforms' policies
- Stay up-to-date with policy changes from Amazon, FDA, and other regulatory bodies
- Communicate effectively with internal stakeholders and external specialists on account health matters
- Analyze account performance metrics and update reports and dashboards
- Audit listings to ensure compliance with marketplace standards
- Maintain thorough records of all account health issues and resolutions
- English language proficiency (B2-C1 level)
- Intermediate Excel skills (Google Sheets experience is a plus)
- Previous experience in Compliance or Quality Assurance, especially in a fast-paced supply chain
- E-commerce expertise, with a focus on performance optimization and risk mitigation
- Exceptional attention to detail and strong organizational skills
- Results-driven and motivated by seeing tangible results
- Adaptable and able to handle routine work with efficiency and a positive attitude
- Flexible working hours
- Competitive monthly salary ($1300 - $1600 USD)
- Full-time permanent contract with paid vacation (22 working days + 14 bank holidays)
- Young and friendly team
- Private health care
- Remote work options