Customer Care Field Manager for Large-Scale Automation
hace 16 horas
Job Description:
A high-level Customer Care Field Manager is sought to oversee a team of Customer Service Engineers in Spain, focusing on leading a workforce with direct service teams. Key responsibilities include supervising service, repair, and/or installation of products or solutions at customer sites, including electrical and mechanical testing, in accordance with maintenance contracts.
The successful candidate will drive results through exceptional leadership skills, championing a culture of continuous improvement, with a focus on reaching optimum performance on both an individual and team basis.
This position is part of the Customer Care Service Organization and will be field-based.
Key Responsibilities:
- Providing support to customers according to contract specifications and priorities
- Driving the team with business priorities in mind
- Maintaining, optimizing, and improving service KPIs in the central service region
- Implementing device installations and collaborating on complex large-scale automation projects
- Building and developing a high-performance team with a focus on effective change management and recruiting top talent
Requirements:
- A degree in Biomedical Engineering or equivalent
- Experience in employee management and excellent leadership skills
- Good technical knowledge
- A high level of customer orientation and strong service mentality, along with persuasiveness and motivation
Benefits:
This role offers a competitive salary of approximately $80,000-$100,000 per year, depending on experience, plus additional benefits such as flexible working hours, remote work options, and opportunities for career growth and development.
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