Customer Service Manager

hace 1 semana


Barcelona, Barcelona, España Beckman Coulter Diagnostics A tiempo completo

About Beckman Coulter Diagnostics

Beckman Coulter Diagnostics is a leading provider of laboratory diagnostics and solutions. For over 80 years, we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward.

We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

The Opportunity

We're seeking a highly skilled Customer Service Manager to lead our field-based team in Spain. As a key member of our Customer Care Service Organization, you'll be responsible for driving results through exceptional leadership skills and championing a culture of continuous improvement.

Main Responsibilities:

  • Provide support to customers according to contract specifications and priorities.
  • Drive the team with business priorities in mind.
  • Maintain, optimize, and improve service KPIs in the central service region.
  • Implement device installations and collaborate on complex large-scale automation projects.
  • Build and develop a high-performance team with a focus on effective change management and recruiting top talent.
  • Embrace Danaher core values and lead the team towards achieving company growth objectives through a metrics-driven, continuous improvement culture.
  • Advocate for customer interests, build brand awareness, and represent the organization in various official occasions and customer engagements.

Requirements:

  • Degree in Biomedical engineering or equivalent.
  • Experience in employee management and Leadership Skills being excellent team player.
  • Good technical knowledge.
  • High level of customer orientation and strong service mentality as well as persuasiveness and motivation.
  • Substantial experience within a complex organization in a high technology and medical product/service sector.
  • Language skills: Spanish and English.
  • Ability to work flexible hours as business needs, available to travel 25% of the time.

Estimated Salary: €60,000 - €80,000 per year, depending on experience and qualifications.

Benefits:

We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

Join Our Team:

If you thrive in a challenging leadership role and want to work to build a world-class Service Organization, we encourage you to apply.



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