Customer Service Manager
hace 1 semana
About Beckman Coulter Diagnostics
Beckman Coulter Diagnostics is a leading provider of laboratory diagnostics and solutions. For over 80 years, we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward.
We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
The Opportunity
We're seeking a highly skilled Customer Service Manager to lead our field-based team in Spain. As a key member of our Customer Care Service Organization, you'll be responsible for driving results through exceptional leadership skills and championing a culture of continuous improvement.
Main Responsibilities:
- Provide support to customers according to contract specifications and priorities.
- Drive the team with business priorities in mind.
- Maintain, optimize, and improve service KPIs in the central service region.
- Implement device installations and collaborate on complex large-scale automation projects.
- Build and develop a high-performance team with a focus on effective change management and recruiting top talent.
- Embrace Danaher core values and lead the team towards achieving company growth objectives through a metrics-driven, continuous improvement culture.
- Advocate for customer interests, build brand awareness, and represent the organization in various official occasions and customer engagements.
Requirements:
- Degree in Biomedical engineering or equivalent.
- Experience in employee management and Leadership Skills being excellent team player.
- Good technical knowledge.
- High level of customer orientation and strong service mentality as well as persuasiveness and motivation.
- Substantial experience within a complex organization in a high technology and medical product/service sector.
- Language skills: Spanish and English.
- Ability to work flexible hours as business needs, available to travel 25% of the time.
Estimated Salary: €60,000 - €80,000 per year, depending on experience and qualifications.
Benefits:
We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
Join Our Team:
If you thrive in a challenging leadership role and want to work to build a world-class Service Organization, we encourage you to apply.
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