Customer Service Manager M-67
hace 4 semanas
Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information.
Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints.
As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response.
With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world.
For additional information, visit www.Trendmicro.com.
Discover You:
At Trend, we are always looking for top talent. We hire capability first, and you will work with the best. When you join us, you have direct access to any level, and freedom to make an impact and influence. With Trend Micro, you drive your own development. You are recognized for your passion to succeed and can be the best part of yourself here.
The Role:
Are you passionate about technology? Do you have a consultative mindset? Do you like being a trusted security advisor for our customers? If so, the Customer Service Manager (TAM) is a great opportunity for you.
With the threat landscape constantly evolving, you will get the opportunity to act as a security expert in the areas of threats, security products, and customer domains.
As a Trend Micro Customer Service Manager, you ensure that your customers get the best support to secure their IT estate.
Overview:
The Customer Service Manager (TAM) is responsible for proactive technical support for Trend Micro's Managed Service premium customers, managing the customers' accounts for their technical and security needs
Key Responsibilities:
- Passionate about customer success, providing proactive regular health checks, sharing threat intelligence reports, and sharing best practices.
- Build a strong relationship with our customers.
- Onboard new customers to Trend platforms, including Vision One.
- Be a customer advocate, representing the customers' needs internally.
- Provide guidance, consultancy, technical support, and problem resolution to key customers/channel partners during onboarding and implementation projects.
- Provide account management by proactively supplying customers with technical updates, monthly/quarterly case reviews, threat assessment/advisories for proactive risk protection, training customers on product & threat, and providing notifications on enhancements/bug-fixes.
- Escalate, manage, and progress technical support cases where appropriate.
- Work closely with account managers to identify expansion opportunities and risk.
- Present to all levels of a customer organization right up to C-level and ability to run POC on Trend Micro solutions and products.
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