Customer Service Operations Manager
hace 7 días
About Curium Pharma
We are the world's largest nuclear medicine company with a rich history of innovation and excellence in the industry.
Our mission is to deliver premium radiopharmaceutical products to patients around the world, making a difference in their lives.
We have manufacturing facilities throughout Europe and the United States, providing SPECT, PET, and therapeutic radiopharmaceutical solutions for life-threatening diseases to over 14 million patients annually.
Our Team
We are a trusted partner for our customers, providing unparalleled service and support.
We are an employer that supports our valued team, fostering a culture of innovation and excellence.
Job Summary
As a Customer Service Operations Manager, you will be responsible for planning and executing customer service department operations.
You will analyze commercial data and suggest areas of improvement, ensuring the highest level of service delivery.
Key Responsibilities
- Direct people management responsibility, including staffing and performance development.
- Commercial data collection and analysis.
- Propose solutions to address manufacturing processes with technical variety and/or interdependent production cycles.
- Act as the single point of contact for timely and satisfactory resolution of concerns.
- Establish and maintain contact to provide ongoing technical and business support to assigned customers.
Requirements
Bachelor's Degree in Business Administration or similar.
Knowledge and experience in the pharmaceutical industry is a plus.
Experience in planning and executing outages.
Familiarity with Contractual/transactional Service Agreements.
Demonstrated communication and organizational skills.
Client-oriented.
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