Customer Service Representative for International Insurance Policies

hace 4 semanas


Barcelona, Barcelona, España Axa Partners A tiempo completo
About the Role

We are seeking a highly skilled and multilingual Customer Service Agent to join our International Customer Service team in Barcelona. The successful candidate will be responsible for providing exceptional customer service to clients who have international insurance policies.

Key Responsibilities:
  • To provide quick and adapted customer service responses in accordance with the coverage guaranteed in the customer's insurance policy.
  • To advise and guide clients towards an appropriate solution, ensuring they receive the best possible outcome.
  • To coordinate all necessary steps of the assistance, including registering cases and documenting actions in our IT system.
  • To organize the appropriate assistance, ensuring the closure of each file is completed efficiently.
Requirements

We are looking for individuals with a high level of written and spoken German, English, and a good understanding of Spanish and/or French. Other languages such as Italian or Portuguese are also considered an asset.

The ideal candidate will possess excellent communication skills, both written and verbal, as well as strong interpersonal and adaptability skills. Experience in telephone customer service or customer-facing functions is essential, along with proficiency in Microsoft Office applications, particularly Word and Excel.

A Bachelor's Degree or equivalent is required, with demonstrated experience in customer service roles being highly valued.

Benefits

This is a permanent position offering competitive compensation and benefits. The salary for this role is estimated to be around €25,000 - €30,000 per annum, depending on experience. In addition to a generous salary, we offer a comprehensive benefits package, including training and development opportunities, flexible working hours, and a supportive team environment.



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