Customer Service Operations Coordinator

hace 1 mes

Barcelona, Barcelona, España Werfen A tiempo completo

Overview

The role of the Back Office Representative is pivotal in ensuring seamless order management and customer satisfaction. This position plays a crucial part in maintaining the efficiency of operations within the supply chain framework.

Key Responsibilities

The Back Office Representative is tasked with:

  • Managing daily customer order activities, which include order entry, documentation, stock allocation, and order release.
  • Utilizing root-cause analysis to identify and address factors contributing to order failures, fostering a culture of continuous improvement.
  • Recognizing potential challenges in the fulfillment process and collaborating with relevant stakeholders to implement corrective measures.
  • Maintaining digital platforms to ensure rapid communication channels.
  • Exhibiting a customer-focused approach and nurturing strong relationships with clients by understanding their expectations and effectively communicating their needs to internal teams.
  • Ensuring accurate data management and analysis by integrating customer information from various reporting sources.
  • Driving enhancements in customer fulfillment systems and processes by identifying improvement opportunities and presenting them to the Customer Service Front Office Manager.
  • Adhering to quality, safety, and compliance standards, reporting any incidents promptly and taking immediate corrective actions.

Networking and Relationships

This position requires regular interaction with Front Office Customer Service teams, including directors and managers, as well as frequent communication with Sales and Planning departments to resolve issues and meet customer expectations.

Qualifications and Experience

The ideal candidate should possess:

  • A bachelor's degree in supply chain management, logistics, business administration, or engineering.
  • Two to three years of experience in supply chain, logistics, or a related field, along with at least one year of customer service experience.
  • Commercial or sales experience is advantageous.
  • Familiarity with master data and table files is a plus.
  • Advanced proficiency in Microsoft Office, with knowledge of ERP (SAP) and CRM systems preferred.
  • Fluency in the local language is essential, with proficiency in English, German, or additional languages being beneficial.

Skills and Attributes

The successful candidate will demonstrate:

  • A relentless focus on customer satisfaction.
  • The ability to thrive under pressure and work effectively in team settings.
  • A keen attention to detail.

Soft Skills:

  • Excellent communication skills, both verbal and written.
  • Strong interpersonal abilities.
  • Analytical thinking, decision-making, and problem-solving skills.
  • Capability to manage multiple tasks simultaneously.

Hard Skills:

  • Proficiency in relevant software, including ERP, CRM, and Microsoft Office.

Travel Requirements:

Travel is not required for this position.

Work Environment:

The role allows for a hybrid work model, with two days remote and three days in the office.

  • Operations Coordinator

    hace 4 semanas

    Barcelona, Barcelona, España Tiffany A tiempo completo

    Operations Coordinator Job DescriptionAt Tiffany, we're seeking a highly skilled Operations Coordinator to join our team in Madrid. As a key member of our back-of-house team, you'll play a vital role in driving store sales and profitability.Key Responsibilities:Provide exceptional client service and order fulfillmentManage inventory and ensure merchandise is...

  • Operations Coordinator

    hace 4 semanas

    Barcelona, Barcelona, España Tiffany A tiempo completo

    Operations Coordinator Job DescriptionAt Tiffany, we're seeking a highly skilled Operations Coordinator to join our team in Madrid. As a key member of our back-of-house team, you'll play a vital role in driving store sales and profitability.Key Responsibilities:Provide exceptional client service and order fulfillmentManage inventory and ensure merchandise is...

  • Operations Coordinator

    hace 4 semanas

    Barcelona, Barcelona, España C.H. Robinson A tiempo completo

    Associate Operations CoordinatorC.H. Robinson is seeking a highly skilled Associate Operations Coordinator to join our European Surface Transportation division in Barcelona. In this key position, you will play a vital role in ensuring the smooth execution of transportation operations, enabling C.H. Robinson to meet the needs of customers and carriers.Key...

  • Operations Coordinator

    hace 4 semanas

    Barcelona, Barcelona, España C.H. Robinson A tiempo completo

    Associate Operations CoordinatorC.H. Robinson is seeking a highly skilled Associate Operations Coordinator to join our European Surface Transportation division in Barcelona. In this key position, you will play a vital role in ensuring the smooth execution of transportation operations, enabling C.H. Robinson to meet the needs of customers and carriers.Key...

  • Customer Service Coordinator

    hace 4 semanas

    Barcelona, Barcelona, España Flex-N-Gate A tiempo completo

    Customer Service CoordinatorFlex-N-Gate is a leading provider in the automotive sector, ranked 10th among the top suppliers in North America by Automotive News. With 69 factories and R&D centers worldwide, we employ over 10,000 people globally. As a Customer Service Coordinator, you will be responsible for receiving and managing customer orders, analyzing...

  • Customer Service Coordinator

    hace 4 semanas

    Barcelona, Barcelona, España Flex-N-Gate A tiempo completo

    Customer Service CoordinatorFlex-N-Gate is a leading provider in the automotive sector, ranked 10th among the top suppliers in North America by Automotive News. With 69 factories and R&D centers worldwide, we employ over 10,000 people globally. As a Customer Service Coordinator, you will be responsible for receiving and managing customer orders, analyzing...

  • Operations Coordinator

    hace 3 semanas

    Barcelona, Barcelona, España Tiffany & Co. A tiempo completo

    Operations Coordinator Job DescriptionAt Tiffany & Co., we are seeking a highly skilled and detail-oriented Operations Coordinator to join our team in Madrid. As the heart of the back of house team, this role is responsible for providing exceptional operational support to drive sales and service, partnering with the Client Advisor and management team.Key...

  • Customer Service Coordinator

    hace 2 semanas

    Barcelona, Barcelona, España Undisclosed A tiempo completo

    About the Role:We are seeking an exceptional Customer Service Coordinator to join our multilingual customer service team in Barcelona. As a key member of our team, you will be responsible for creating and processing sales quotes, interacting with various stakeholders, and resolving issues throughout the quote to delivery to payment process. If you are a...

  • Operations Coordinator

    hace 4 semanas

    Barcelona, Barcelona, España C.H. Robinson A tiempo completo

    Associate Operations CoordinatorC.H. Robinson is seeking a highly skilled Associate Operations Coordinator to join our European Surface Transportation division in Barcelona. In this key position, you will perform critical operational tasks that enable C.H. Robinson to meet the transportation needs of customers and carriers.Key Responsibilities:Execute tasks...

  • Operations Coordinator

    hace 4 semanas

    Barcelona, Barcelona, España C.H. Robinson A tiempo completo

    Associate Operations CoordinatorC.H. Robinson is seeking a highly skilled Associate Operations Coordinator to join our European Surface Transportation division in Barcelona. In this key position, you will perform critical operational tasks that enable C.H. Robinson to meet the transportation needs of customers and carriers.Key Responsibilities:Execute tasks...

  • Logistics and Customer Operations Coordinator

    hace 3 semanas

    Barcelona, Barcelona, España Hector Kitchen A tiempo completo

    About the RoleWe are seeking a highly motivated and organized Logistics and Customer Operations Coordinator to join our team at Hector Kitchen. As a key member of our Customer Happiness team, you will be responsible for ensuring our customers experience a smooth journey from purchase to delivery.Key ResponsibilitiesLogistics: Ensure our service is well...

  • Senior Travel Operations Coordinator

    hace 2 semanas

    Barcelona, Barcelona, España Exoticca A tiempo completo

    Job Title: Senior Travel Operations CoordinatorAbout the Role:We are seeking a highly skilled Senior Travel Operations Coordinator to join our team at Exoticca. As a Senior Travel Operations Coordinator, you will be responsible for managing our Travel Operations team, ensuring high standards of productivity and quality, and providing exceptional customer...

  • Sales Operations Coordinator

    hace 4 semanas

    Barcelona, Barcelona, España Irobot A tiempo completo

    Job Title: Sales Operations CoordinatorWe are seeking a highly skilled and experienced Sales Operations Coordinator to join our team at Iberia's Supply Chain department.Key Responsibilities:Coordinate and liaise with internal stakeholders, including Sales Team, Finance, Ops Team, IT, and customers.Oversee day-to-day operations in customer fulfillment and...

  • Sales Operations Coordinator

    hace 4 semanas

    Barcelona, Barcelona, España Irobot A tiempo completo

    Job Title: Sales Operations CoordinatorWe are seeking a highly skilled and experienced Sales Operations Coordinator to join our team at Iberia's Supply Chain department.Key Responsibilities:Coordinate and liaise with internal stakeholders, including Sales Team, Finance, Ops Team, IT, and customers.Oversee day-to-day operations in customer fulfillment and...

  • Travel Operations Coordinator

    hace 1 mes

    Barcelona, Barcelona, España Exoticca A tiempo completo

    Travel Operations CoordinatorExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our mission is to create life milestones through unforgettable travel experiences. We are seeking a qualified Travel Operations Coordinator to manage our Travel Operations team, increasing...

  • Travel Operations Coordinator

    hace 1 mes

    Barcelona, Barcelona, España Exoticca A tiempo completo

    Travel Operations CoordinatorExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our mission is to create life milestones through unforgettable travel experiences. We are seeking a qualified Travel Operations Coordinator to manage our Travel Operations team, increasing...

  • Travel Operations Coordinator

    hace 4 semanas

    Barcelona, Barcelona, España Exoticca A tiempo completo

    ### Travel Operations Coordinator Role at Exoticca At Exoticca, we're revolutionizing the travel industry with our innovative approach to creating unforgettable experiences. As a Travel Operations Coordinator, you'll play a pivotal role in shaping the future of our dynamic and multicultural team. ### Key Responsibilities * Manage our Travel Operations...

  • Travel Operations Coordinator

    hace 4 semanas

    Barcelona, Barcelona, España Exoticca A tiempo completo

    ### Travel Operations Coordinator Role at Exoticca At Exoticca, we're revolutionizing the travel industry with our innovative approach to creating unforgettable experiences. As a Travel Operations Coordinator, you'll play a pivotal role in shaping the future of our dynamic and multicultural team. ### Key Responsibilities * Manage our Travel Operations...

  • Logistics and Customer Operations Coordinator

    hace 4 semanas

    Barcelona, Barcelona, España Hector Kitchen A tiempo completo

    About the RoleWe are seeking a highly motivated and organized individual to join our Customer Happiness team as a Logistics and Customer Operations Coordinator. As a key member of our team, you will be responsible for ensuring a smooth journey for our customers from purchase to delivery.Key ResponsibilitiesLogistics: Ensure that our service is well delivered...

  • Logistics and Customer Operations Coordinator

    hace 4 semanas

    Barcelona, Barcelona, España Hector Kitchen A tiempo completo

    About the RoleWe are seeking a highly motivated and organized individual to join our Customer Happiness team as a Logistics and Customer Operations Coordinator. As a key member of our team, you will be responsible for ensuring a smooth journey for our customers from purchase to delivery.Key ResponsibilitiesLogistics: Ensure that our service is well delivered...