Operations Coordinator

hace 1 día

Barcelona, Barcelona, España C.H. Robinson A tiempo completo
Associate Operations Coordinator

C.H. Robinson is seeking a highly skilled Associate Operations Coordinator to join our European Surface Transportation division in Barcelona. In this key position, you will perform critical operational tasks that enable C.H. Robinson to meet the transportation needs of customers and carriers.

Key Responsibilities:
  • Execute tasks with a focus on quality and efficiency, including providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events, and invoicing.
  • Monitor task boards and assigned email accounts to respond to customer and carrier requests.
  • Document events utilizing knowledge gained through SOPs and experience, and follow defined escalation procedures and training.
  • Follow through on customer or carrier requests to ensure satisfaction, and escalate questions or requests when necessary.
  • Validate and ensure the accuracy of load data in systems according to CHR and customer standards.
Requirements:
  • High school diploma or GED.
  • Previous customer service or sales experience.
  • Fluent communication in both English and Spanish.
  • Ability to work evenings and/or weekends (select roles only).
What We Offer:
  • Real opportunities to grow your talent in a fast-moving, global organization.
  • A fun, open, and inclusive workplace that encourages innovative thinking.
  • Possibility to develop your language skills in our multilingual offices.
  • Opportunities for professional growth with access to training platforms like Percipio and GoFluent.

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