Senior Service Campaign Manager
hace 3 semanas
Job Summary
We are seeking an experienced Senior Service Campaign Manager to lead our European onsite service campaigns from our office in Madrid, Spain. As a key member of our team, you will be responsible for coordinating all European onsite campaigns, ensuring seamless execution and customer satisfaction.
Key Responsibilities
- Steer and manage European service campaigns at customer sites in coordination with Service Sales and technical Service delivery teams across Europe.
- Responsibility for campaigns planning and order management.
- Manage directly 2 team coordinators: Campaign Planning team coordinator and Campaign Order Management team coordinator.
- Lead 15 functional reports across the European matrix organization.
- Improve processes and harmonize cross-location approaches to meet customer requirements and increase efficiency.
- Create transparency by developing and reporting suitable KPIs and initiating necessary improvements and innovations together with other business units.
- Develop a collaborative team culture across multiple locations and boundaries.
About Rohde & Schwarz
Our colleagues provide insights into daily adventures and challenges, our passionate team, and the technologies behind innovative projects and solutions.
Your Qualifications
We are looking for a degree in Industrial Engineering, Business Administration, or equivalent with relevant professional experience. Certification in PMP Project Management Professional or similar is also required. Experience in leading European teams across multiple locations and a strong understanding of multicultural environments are essential. Technical understanding and experience in service of electronic measurement technology are also desirable. Proven success in implementing process introductions and improvements using state-of-the-art project management methods is a must. Enthusiasm for driving changes within the framework of sustainable change management and strong implementation skills combined with the ability to think structurally and communicate to different target groups are also required. Excellent communication and analytical skills, strategic vision, and the ability to take and enforce decisions are essential.
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