Customer Support Representative in Barcelona
hace 5 días
We are seeking a highly skilled and customer-focused Customer Support Representative to join our team in Barcelona, Spain. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients, resolving issues efficiently, and maintaining a high level of customer satisfaction.
Key Responsibilities:- Handle incoming customer inquiries via phone, email, and chat, addressing user needs efficiently
- Record call details in our management system, ensuring timely responses and resolutions within agreed SLAs
- Maintain up-to-date knowledge of our services and products, especially those tailored to individual customer needs
- Escalate potential service issues to senior team members as needed
- Adhere to all project processes and procedures, ensuring compliance with the contractual SLA
- Provide coverage for other agents in their absence, and collaborate on specific team projects
- Manage administrative responsibilities, including records of holidays, sickness, and overtime
- Native or fluent in Danish, both verbal and written
- Proficiency in English (minimum B2 level)
- A minimum of 1 year of customer service experience
- Experience in the automotive industry is a plus; familiarity with or experience driving electric vehicles is preferred
- Competency in IT platforms and applications, including Windows, MS Office, and internet configuration
- Strong customer care skills with the ability to listen to and understand customer needs
- Excellent remuneration package based on experience, skills, and performance
- Higher salary from the 7th month
- Working schedule: Monday to Friday, 08:00 AM - 05:00 PM
- Be part of a dynamic and creative team with a positive and friendly atmosphere
- 23 working days of paid annual leave
- Guidance and tools to help you reach your full potential
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