Customer Service Representative in Barcelona

hace 5 días


Barcelona, Barcelona, España Blu Selection A tiempo completo
About Blu Selection

Blu Selection is a global brand with a strong presence in over 50 countries, employing over 75,000 multilingual employees. Our company was founded by two French entrepreneurs in 2000 and has since grown to become a leading international customer experience solution provider.

Job Title: Customer Service Representative in Barcelona

We are seeking a highly skilled and motivated Customer Service Representative to join our team in Barcelona. As a Customer Service Representative, you will be the first point of contact for our clients' customers, providing exceptional support and ensuring contractual SLA is maintained.

Key Responsibilities:
  • Support clients' activities by answering incoming queries from customers and ensuring contractual SLA is maintained
  • Identify issues and provide solutions to ensure a high level of customer satisfaction
  • Work collaboratively with the team to achieve project success and participate in regular team meetings
Requirements:
  • Native level of Dutch and advanced level of English
  • Knowledge of IT platforms, equipment, and applications such as Windows/MS Office
  • Previous experience in sales (up-selling and cross-selling)
  • Excellent communication and interpersonal skills
  • Ability to work proactively at a fast pace and be a team player
What We Offer:
  • Full-time permanent contract with 39 hours/week, Monday to Sunday on rotative shifts (09:00 to 20:00)
  • Salary: 21,000€ gross annual base salary + up to 2,000€ bonus performance-based
  • Opportunity to join an international company with a dynamic and employee-oriented working environment
  • Career development opportunities


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