Customer Experience Specialist for Refurbished Tech

hace 3 semanas

Valencia, Valencia, España Wewow A tiempo completo
About the Client

Our client is a pioneering company that aims to make refurbished tech mainstream. With a vision for a circular economy, they're extending the life of iPhones by buying old devices, expertly refurbishing them, and giving them a second life. Over 1 million happy customers agree—it's better for your wallet and the planet. Why buy new when you can get great tech that doesn't cost the earth?

About the Role

We're looking for a passionate Customer Experience Specialist to join our dynamic team. You'll be the voice of our client, providing top-notch support and ensuring our customers have a smooth, positive experience throughout their journey with us. From answering inquiries to solving problems, you'll play a key role in building lasting relationships and promoting our mission.

Key Responsibilities
  • Provide exceptional customer service across multiple channels (email, chat, phone)
  • Assist customers with inquiries about products, orders, and repairs
  • Troubleshoot and resolve issues quickly and effectively, ensuring customer satisfaction
  • Promote the company's vision of sustainability by educating customers on our refurbished products and processes
  • Collaborate with internal teams to enhance the overall customer experience and feedback processes
  • Monitor customer feedback and contribute to continuous improvement initiatives
Requirements
  • Native proficiency in written and spoken German is essential and other language is a plus
  • Proven experience in customer faced roles is an advantage
  • A people-oriented mindset with excellent communication skills
  • Ability to connect with customers and make them feel valued and heard
  • A passion for technology, sustainability, and delivering positive customer experiences
  • Problem-solving abilities and resilience in handling challenging situations
  • Ability to work well both independently and as part of a team
What We Offer
  • The career adventure of your lifetime in sunny Valencia, Spain
  • The chance to work in a scale-up environment with a high-performance culture
  • Collaboration with the most well-known and fastest-growing brands in Europe
  • Be part of an incredible, international community of like-minded and motivated professionals
  • The opportunity to grow and develop yourself both personally and professionally
  • Delicious and healthy breakfast and lunch
  • A comprehensive benefits program, including Spanish classes, boot camps, the coolest team-building activities, and more
  • Support with Spanish administration, tips and tricks for relocation, and access to Spanish health insurance

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