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Technical Support Specialist for Microsoft Cloud Services
hace 2 meses
About Teleperformance Portugal
Teleperformance Portugal is a leading provider of customer experience management solutions, serving clients in 37 languages across 67 markets. We are proud to be one of the 25 Best Companies to Work for in Europe.
Job Summary
We are seeking a highly skilled Technical Support Specialist for Microsoft Cloud Services to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to customers using Microsoft cloud services.
Key Responsibilities
- Work with customers to resolve technical issues related to Microsoft cloud services
- Support the delivery of cloud services to customers
- Determine technical support pain areas and provide feedback to Technical Advisors and PG teams
- Achieve CPE team goals and time to resolution or escalation
- Maintain technical skills through ongoing training and certification
- Participate in the creation of future Microsoft support capabilities for the cloud
Requirements
- Fluent level of Spanish and English (minimum B2)
- Previous interaction with M365 technology (SPO, EXO)
- Basic Active Directory troubleshooting skills (users, mailboxes)
- Knowledge of Basic API and Networking
- Understanding of Basic programming (Python, C#)
What We Offer
- Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments)
- One flight per year to your home country (within Europe)
- Health insurance from day one in the company
- Ongoing certification and training opportunities
- Refer a Friend Program with attractive incentives
- Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops, and much more
Why Choose Teleperformance Portugal?
We are a company that values our employees and offers great conditions and career opportunities. Join us and begin a rewarding career in customer experience management.
