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Technical Support Specialist
hace 1 mes
Job Overview
As a Technical Support Engineer with a focus on Endpoint Protection, you will empower customers to navigate complex challenges while safeguarding their data and leveraging hybrid and cloud solutions.
This role offers flexibility, allowing you to work up to 100% from home.
Within the Microsoft Customer Experience & Success (CE&S) organization, you will contribute to the strategy, design, and implementation of Microsoft's end-to-end customer experience.
Our mission is to empower every person and organization on the planet to achieve more.
We foster a culture of inclusion where everyone can thrive at work and beyond, guided by our values of respect, integrity, and accountability.
Responsibilities
- Taking ownership of customer technical issues, troubleshooting them effectively, and ensuring timely resolution.
- Identifying cases that require escalation and liaising with relevant teams for resolution.
- Creating and maintaining incident management requests and contributing to case deflection initiatives and automation efforts.
- Providing technical coaching, mentoring, and knowledge sharing to peers.
- Driving technical collaboration and engagement across teams and departments.
- Leading or participating in building communities with peer delivery roles.
Qualifications
- A Technical Degree or equivalent practical experience in areas such as network security engineering, systems administration security, customer-facing support, or cloud administration.
- Experience with deploying, administering and/or supporting Endpoint Detection and Response (EDR), Extended Detection and Response (XDR), and Endpoint Protection Platform (EPP) endpoint security solutions.
- Experience in Network Security Engineering or consulting, and/or Systems Administration security, including endpoint security, server security, and threat analytics.
- Experience in Windows Server, Windows Client, Active Directory and/or Azure Active Directory administration.
- Enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments.
- Experience supporting large and complex geographically distributed enterprise environments with 1000+ users.
Preferred Qualifications
- Linux and/or Mac administration in an enterprise environment.
- IT industry certifications such as Microsoft Certifications, Cisco, CISSP, CEH, Amazon AWS, etc.
Microsoft is an equal opportunity employer.
