Banquets Assistant Manager
hace 2 semanas
Key Responsibilities:
As a Banquets Assistant Manager at SLS Barcelona, you will be responsible for ensuring the success of every group function and modeling exceptional service and leadership skills among your team. You will provide warm, sincere, and engaging service, ensuring smooth and efficient functioning of the Banquet Department on a daily basis. Your responsibilities will include the timely, precise, and expert execution of all banquets functions, as well as creative, cost-effective scheduling of the banquet Leadership Team, Captains, Banquet Servers, and Coordinator. You will also be responsible for analyzing, developing, and revamping internal processes to create new ways of providing unique and innovative service ideas and incentives. Additionally, you will ensure exceptional service and guest satisfaction, addressing any issues or complaints promptly and effectively. You will also be responsible for ensuring departmental adherence to, and awareness of Health & Safety standards, as well as maintaining high staff morale and team spirit through active on-the-floor communication, training, and coaching. Furthermore, you will conduct performance evaluations and provide ongoing training and development opportunities. You will uphold the highest standard of internal and external customer service at all times, ensuring service is within the standards of SLS Barcelona. You will work closely with other departments, such as housekeeping, kitchen, food and beverage, and front desk, to coordinate services and enhance the guest experience. You will also maintain high staff morale and team spirit within the department, and perform any and all other tasks as assigned.
Requirements:
We are looking for a candidate with a degree with an emphasis in Hospitality/Restaurants management, and +3 years experience in food and beverage management and, preferably in a luxury hotel setting. You should have problem-solving & decision-making skills, analytical and highly detail-oriented. You should also be a proven team leader with a high level of energy and motivation, with a proven track record of living the company's values. Proficient knowledge of computer systems such as Microsoft Word, Excel & Outlook is required. You should be able to multitask, work in a fast-paced environment, and have a high level of attention to detail. Excellent verbal and written communication skills are also required. Fluency in Spanish and English is a must. You should be able to make people feel good - your team, guests, and colleagues alike. You should make a positive impact, and be a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them. You should be an excellent relationship builder, confident in working with other teams and leaders; you're passionate about what we can achieve together. You should take ownership of important issues, solve problems, and make effective decisions. You should learn quickly and adapt to SLS's unique culture. You should be humble and open to ideas. We leave our ego at the door and help get things done.
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